BulkSMS vs Twilio

When comparing BulkSMS vs Twilio, both of these mass text message providers offer a range of SMS services including API integration, email to SMS, MMS, short codes and pricing structures starting from $0.0075 per text message. These SMS providers enable USA businesses to distribute SMS globally.

Learn more about our full BulkSMS and Twilio reviews based on their SMS marketing features and services at SMS Comparison USA.

By Min Lew / Updated: Monday, May 06th, 2019

SMS Gateway Icon
  • Overall
  • BulkSMS
    Overall
  • Twilio
    Overall
  • Price
  • Price
  • Price
  • Tools
  • Tools
  • Tools
  • Customer Service
  • Customer Service
  • Customer Service
  • Education
  • Education
  • Education
  • Trust Value
  • BulkSMS
    Trust Value 85/100
  • Twilio
    Trust Value 94/100
  • Years Founded
  • Years Founded 2000
  • Years Founded 2008
  • Listed Company
  • Listed Company
  • Listed Company
  • Regulated
  • Regulated
  • Regulated
  • Spam Compliant
  • Spam Compliant
  • Spam Compliant
  • Payment Modes
  • BulkSMS
    Payment Modes Prepay, Pay-as-you-go
  • Twilio
    Payment Modes Prepay, Postpay, Pay-as-you-go
  • Price Match
  • Price Match
  • Price Match
  • Free Trial
  • Free Trial
  • Free Trial
  • Phone Support
  • BulkSMS
    Phone Support
  • Twilio
    Phone Support
  • Email Support
  • Email Support
  • Email Support
  • Support Hours
  • Support Hours Business hours/Email 24/7
  • Support Hours 24/7
  • Global Coverage
  • BulkSMS
    Global Coverage
  • Twilio
    Global Coverage
  • Developer API
  • Developer API
  • Developer API
  • Web Product
  • Web Product
  • Web Product
  • Dedicated Number
  • Dedicated Number
  • Dedicated Number
  • 2 way service
  • 2 way service
  • 2 way service
  • Delivery reports
  • Delivery reports
  • Delivery reports
  • Automated rules
  • Automated rules
  • Automated rules
  • Keyword in response
  • Keyword in response
  • Keyword in response
  • Email to SMS
  • Email to SMS
  • Email to SMS

BulkSMS vs Twilio Comparison

BulkSMS and Twilio are two respected mass text messages providers, offering a great range of services to small, medium and large USA businesses. SMS marketing is key for firms to connect with customers through two-way communication.

The two SMS gateway providers use sophisticated SMS gateway API to send and receive text messages to mobile phones through existing business applications. These mass text message services can be used to communicate with customers, whether this be for appointment reminders, sending time-sensitive alerts, to urgent campaigns.

SMS Features Of BulkSMS vs Twilio

At SMS Comparison USA, our BulkSMS review and Twilio review, found that the two mass text message providers offer SMS features including:

  • Send and receive mass text messages anywhere around the world
  • SMS functionality to existing business systems through an SMS gateway API
  • Ability to purchase short code phone numbers
  • Delivery reports for SMS monitoring
  • Incoming long numbers
  • Email to SMS and MMS

BulkSMS and Twilio provide the ability for USA businesses to send large volumes of SMS messages simultaneously to mobile phone numbers around the globe. With their sophisticated API software, these mass text message providers are able to integrate with an existing application to communicate effectively with customers.

Send SMS From The Web

A key advantage of BulkSMS is their Web Application. This enables businesses to manage their mass text message credits easily and efficiently, from any web-enabled device.

To learn more about the key mass text messaging features offered by BulkSMS, view our full BulkSMS review here, or click the button below to visit their website.

ClickSend SMS Website

BulkSMS vs Twilio Pricing

Both mass text message providers have an efficient pay-as-you-go pricing structure which enables businesses to pay for only the amount of credits they require, rather than a monthly fee. The price per text message depends on the volume of messages sent, and the credits do not expire.

 

BulkSMS has prices starting from $0.0380 per text message, whilst Twilio is slightly more cost efficient, with charges starting from $0.0075 per SMS. It should be noted however, that Twilio does charge for incoming SMS ($0.0075) and MMS messages ($0.0100), whilst other SMS gateway providers do not charge for this service.

Both mass text message providers offer highly flexible pricing solutions, and have custom packages available for businesses wishing to send extremely high volumes of text messages. Overall, based on our BulkSMS review and Twilio review, it is found that BulkSMS is better suited towards small to medium sized American businesses, whilst Twilio caters towards larger businesses who wish to send up to a billion messages at any given time.

Reliability & Reputation of BulkSMS vs Twilio

BulkSMS and Twilio enable businesses around the globe to integrate SMS with their existing web-enabled applications (such as emails) through their SMS gateway API (Application Programming Interface). The reliability of this API software is measured by an up-time SLA guarantee.

Twilio offers a significant 99.95% SLA guarantee, meaning that most, if not all, SMS messages will be delivered to the end user’s mobile phone successfully. BulkSMS does not disclaim this level of agreement, however they do offer a 100% money back guarantee, which reassures businesses that their messages will be delivered.

The mass text message providers will utilise both premium (American based) and hybrid (mix of American based and international) telecommunication carriers to ensure that SMS messages are sent successfully.

BulkSMS has a no spam and privacy policy highlighted on their site. To read more about these terms of service, click here. Twilio does not suggest any policies on their site.

Both bulk SMS providers have a global presence, with a high reputation amongst large corporations. BulkSMS has a client list including E Bee, and Twilio services customers including AirBnB and McDonalds.

BulkSMS vs Twilio Customer Support

Both mass text message providers offer customer support for American based businesses, whether they are existing or prospective clients. BulkSMS provides an American based phone number which customers can call during business hours, and email support 24/7. A key advantage of BulkSMS is their availability of FAQ pages and online video tutorials. These provide guides on how their SMS services work. BulkSMS also has an American based phone number, as well as an email address.

Twilio also provides a customer service support phone number (during business hours), and an online form which businesses can fill out at any time. Additionally, the SMS provider features links to their social media and a live chat option. A great service provided by Bulk SMS is a free trial, which enables businesses to try out their SMS services free of charge.

Both mass text message providers have a high customer rating, with 4 or more out of 5 on Trustpilot.

About SMS Comparison

SMS Comparison was created by experts in the SMS field. Having worked in the industry previously, the authors felt that comparing and choosing the SMS gateway providers in America was extremely challenging and confusing. Therefore, the authors created these mass text message comparison pages free of charge to enable businesses to easily compare the features, prices, and support services offered by these SMS providers.

This BulkSMS review and Twilio review, along with the other SMS gateway provider reviews, were conducted completely independently, therefore, should any of the information be out of date, please contact the authors here and corrective actions will be made immediately.

View our full SMS gateway and mass text message comparison tables and explore our website for more information on America’s best mass text message providers.

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