ClickSend Review Based On Their Mass Text Message Services

ClickSend is an American-based SMS gateway provider with a number of valued products and SMS services for small to large scale businesses. With prices starting from $0.013 per text message, our ClickSend review compares the features and services of the leading mass text message providers of 2019.

By Alain Grossbard / Updated: Tuesday, October 22nd, 2019

ClickSend As A Mass Text Message Provider

ClickSend is a major player in the mass text message industry in the USA and world wide. ClickSend enables businesses to send thousands of SMS messages to target audiences, whether this be specials, reminders, discount offerings, or marketing campaigns. It is an effective way of communicating quickly and effectively to audience’s mobile phones.

ClickSend has the one-stop shop facilities and services to send bulk SMS messages, with the innovative systems to include merging and online address book services. All it requires is a web enabled computer with no set up required.

The developers of this ClickSend review have prepared this SMS comparison site to enable American businesses to compare ClickSend against other leading mass text messaging providers.

ClickSend SMS Website

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Our Rating

The overall rating is based on review by our experts

9.17
Value For Money
9 / 10
Features
10 / 10
Reliability
10 / 10
Reputation
8 / 10
Compliance
9 / 10
Customer Service
9 / 10


Features When Using ClickSend’s Mass Text Message Gateway

This American SMS service provider offers a range of services that will ensure the mass distribution of text messages in an efficient and effective way. ClickSend offers an email to SMS text message service which allows businesses to use your an existing email address without the need for an additional software to seamlessly communicate a text message to the large target audiences. This is completed through Click Send’s Cloud Service. ClickSend utilises high performance direct routes, which allows text messages to be reliably distributed without having to worry about when SMS messages will be delivered.
Clicksend pic 1

Key features offered by ClickSend:

  • Ability to target any group of people through an effective communication channel
  • Provide a guarantee to their clients that mass text messages are delivered when directed
  • Provide a mass text message service that is customized to suit individual business requirements
  • Personalizes messages by attaching customer information through their mass SMS software
  • Ability to gain 24/7 access when required through their SMS gateway provider
  • Allow full tracking history of text messages

Alternatively, businesses are able to send messages in the form of voice calls. This text to speech service enables text messages to be converted into voice calls which is then adapted to local languages and voices.

ClickSend Bulk SMS Features

 

Overall, ClickSend offers a powerful web-based email to SMS service, MMS capabilities, and simple mass text messaging functionalities which are easy for any business to utilise. The mass text message provider offers reply options with enables businesses to receive responses from recipients, to form long lasting relationships as well as monitor the effective of the text message.

Our ClickSend review found that when comparing the mass text message provider to other leading SMS providers in the USA, ClickSend is rated very highly.

Does ClickSend Offer Value For Money?

Our ClickSend review highlights that the mass text message provide offers affordable and fairly cheap SMS pricing.

Generally, ClickSend’s prices for low volume distribution per month was is of the lowest but still around more than 10% above WholesaleSMS charge structure whether it be for small numbers of text message over a monthly period to around 250 000 or less SMS per month.

ClickSend SMS Website

Incoming text messages are always free with ClickSend, however there are monthly fees charged for dedicated numbers (including short code). Payments can be pre-paid or monthly. ClickSend provides unlimited credit and ensures an 100% up-time guarantee, which is the highest amongst their key competitors.

There is a charge of $5 per month for a dedicated number. A dedicated shortcode has a set-up fee of $1,500 and a short-code charge of $1,700 per month including taxes.

ClickSend has no lock-in contracts, setup fees or recurring fees, and SMS credits don’t expire unlike several other mass text message providers. The SMS provider also states that they will beat any other cheaper quotes, which is highly competitive within the mass text message field.

Overall, our ClickSend review found the provider to have very reasonable prices, being only slightly more than the cheapest competitor SMS Broadcast.

ClickSend Text Message Reliability & Latency

As an American based mass text message provider, ClickSend understands the needs of USA businesses. Their support centre is American-based with comprehensive hours for customer support. Their free trial offer also helps companies test their level of service and support that is matched by the 100% up-time SLA.

This SMS text message provider offers a range of SMS gateway API docs to ensure it has the platforms in place for ultimate reliability. Additionally, ClickSend has security and compliance in place to ensure developers understand and adhere to privacy and confidentiality.

ClickSend has an amazing reputation, with global clients including Siemens, HP, PWC and many others.

As shown below through a graphical illustration, our ClickSend review found the SMS provider to have a an excellent level of reliability. However, it should be stated that all the five mass text message providers do rate extremely well when it comes to reliability and latency (timeliness). This is highly reassuring, as American businesses can be sure that they are able to send and receieve mass text messages for their SMS marketing requirements.

Help & Customer Support Provided By ClickSend

Our ClickSend review indicates that the mass text message has a great range of customer support services for their SMS services. The provider offers a 24/7 call centre number (415) 795-7456 and an easily accessible 24/7 email address should you not wish to speak to the call centre in person. An international line is also offered for those international customers calling outside of USA. ClickSend also offers a live chat option for direct communication with their expert staff.

Additionally, ClickSend provides blogs, FAQ pages, and online tutorials to enable their clients to keep up to date with the latest news on their services, and gain an understanding of how their mass text message features work.

Overall, ClickSend’s website is extremely transparent, and their support services are excellent. The provider adds links to their Facebook, Twitter, and Skype to enable businesses to engage further with their services. Engaging with their social media services also provides a business with free credits.

Based on our ClickSend reviews, the provider ranks extremely well when compared to other mass text message providers within the USA.

 

More About This Mass Text Message Comparison Table & Website

The authors understand the difficulty of deciding which mass text message provider is best suited for a business. With so many SMS providers offering their services in USA, with numerous features, pricing structures and delivery networks, it can be confusing and time consuming to select the appropriate provider.

This mass text message comparison table and website identifies and compares the services, SMS prices, reliability, and more that offered, in a way that is unbiased and simple to understand.

It should be noted that the mass text message providers can adjust their information without notice, therefore it is advised that businesses should check the provider’s site to cross reference any data. Should any information on this site be outdated, please contact the authors here, and corrective changes will be made.

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