ClickSend Review Based On Their Bulk SMS Capabilities

ClickSend is an American-based bulk SMS provider with a number of valued products and services.

The review of ClickSend represented when we compared bulk SMS leading providers found them worthy of consideration.

ClickSend as a Bulk SMS provider

ClickSend is one of the major players in the bulk SMS distribution in USA. It is in the business of being able to contact many thousands of people for their clients whether it is for specials, reminders or discount offerings to mention just a few uses of sending text messages. It is an effective way of communicating quickly and effectively to customers or to staff about a point of difference.

There are always ways of finding a text message solution to an issue or marketing means and ClickSend has the one-stop shop facilities to send bulk SMS, with the innovative systems to include merging and online address book services. All it requires is a web enabled computer with no set up required.

The developers of this independent assessment site have prepared this Bulk SMS Comparison site to allow you to read and compare the services of ClickSend against other major bulk SMS providers.

ClickSend SMS Website

Features When Using Clicksend’s Bulk SMS Gateway

This American bulk SMS provider offers a range of products and services that will ensure mass distribution of text messages are disseminated immediately. Its email to text message service allows you to use your own email without the need for any fancy software to seamlessly communicate a message to the wider audience. It can done through quickly and effectively done through Click Send’s Cloud Service. Using its high performance direct routes it allows text messages to be reliably distributed without the concern when it will be delivered by the client or company.
Clicksend pic 1

Some of the features of ClickSend they have to offer include:

  • Ability to target any group of people through an effective communication channel
  • Provide a guarantee to their clients that mass messages are delivered when directed
  • Provide a bulk SMS service that is customised to suit individual business requirements
  • Personalises messages by attaching customer information through their bulk SMS software
  • Ability to gain 24/7 access when required through their bulk SMS gateway provider
  • Allow full tracking history of text messages.

Text to speech through voice calls is an alternative to sending a text message. Text is converted into voice calls which is then adapted to local languages and voices.

ClickSend Bulk SMS Features


As ClickSend has a powerful web-based emails to SMS services whether it is MMS capabilities or simply texting that is simple to use. It offers reply options with means receiving responses to appreciate the effectiveness of the sms.

On an overall level of features offered compared to other SMS bulk providers, ClickSend does rate well among its major bulk competitors.

Does ClickSend Offer Value for Money?

A review of ClickSend shows that it is one provider that has cheap sms pricing schedule in charges offered which is re-assuring and worthy of consideration.

In general, ClickSend rates for low volume distribution per month was one of the lowest  but still around more than 10% above WholesaleSMS charge structure whether it be for small numbers of text message over a monthly period to around 250 000 or less SMS per month. However there are no charges detailed for the large volume distribution so no comment can be made.

ClickSend SMS Website

Incoming SMS’s are free with Clicksend but monthly fees are charged for dedicated numbers. Payment can be pre-paid or monthly. They do provide unlimited credit compared to its competitors and also ensures 100% up-time. The equal highest within the industry.

There is a charge of $3.86 per month for a dedicated number. A dedicated shortcode has a set-up fee of $1157.70 and a short-code charge of $1312.06 per month including taxes.

There are no contracts, setup fees or recurring fees. SMS credits don’t expire unlike several other bulk text message providers.

It can be said in general when comparing bulk sms providers, as indicated by the graph below, that ClickSend has a very reasonably pricing and only slightly more than the cheapest competitor being SMS Broadcast.

Clicksend’s Reliability and Latency

As an American based text message bulk provider, Clicksend understand the needs of American businesses. Their support centre is American-based with comprehensive hours for support. Their free trial offer also helps companies test this level of service and support that is matched by the 100% up-time SLA.

This bulk provider offers a range of API docs to ensure it has the platforms in place from a reliability perspective. Also it has in place security and compliance in place to ensure developers understand and adhere to privacy and confidentiality.

The fact that this bulk sms supplier engages branded clients such as Park Royal, Etihad Stadium, Woolworth, Specsaver, National Breast Cancer Foundation, LJHooker and Dan Murphy.

As can be demonstrated below through a graphical illustration, ClickSend reliability rates highly with an excellent rating. However, it should be stated that all the five bulk sms distributors do rate extremely well from a reliability perspective. This is very reassuring for prospective as well as current clients.

Help and Support provided by ClickSend

The review of ClickSend indicates that they offer a 24/7 call centre number 1 800 731 354 with an additional phone number of 08 6355 5999 and an easily accessible 24/7 email address should you not wish to speak to the call centre in person. An international line is also offered for those international customers calling outside of USA.

Provision of a free trial for first timer who log in are available after signing up. They have an immediate pop-up screen for a chat about their services and any special offers.

sms Central 2

ClickSend provides on its site for blogs to keep up to date with existing new products and features.  Also, their knowledge base contains FAQ and tutorials to assist in the understanding and process of using ClickSend to distribute SMS to your customers.

Its website is very transparent as to ways of contacting them whether it is by Google+, post Facebook, Twitter or by Skype too. An international phone number is also provided on their contact page. A FAQ on the front page of their site is also available.

ClickSend SMS Website

From a bulk SMS company comparison perspective, ClickSend rates extremely well as a very transparent communicator.

More About This Bulk SMS Table Comparison

The authors know the difficulty of deciding which bulk sms provider is best for your needs. With so many bulk providers offering their services in USA, numerous features, pricing structures and delivery networks on the offer it can time to select the appropriate provider for your needs.

This Bulk SMS Comparison Table and site identifies and compares products & services offered in an independent and easily interpreted analytical way.

Since SMS providers can adjust pricing without advanced notice, please prices and features on their website. If by chance the information provided on this site needs updating you can use the contact us section of changes needed without personal details.

This analysis was updated on 21st January 2018

Back to top