MessageBird Review - USA SMS Gateway Provider

MessageBird is a global mass text message gateway provider that has an extensive range of reliable SMS features with prices starting from $0.005 per text message for bulk volumes. View our MessageBird review and compare the provider to other major SMS gateway services in the USA.

By Justin Grossbard / Updated: Monday, June 10th, 2019

About MessageBird

The MessageBird SMS gateway provider is a newer USA service for mass text messaging after having great success for businesses in Europe.

MessageBird key facts:

  • San Francisco based office
  • Major global clients include Domino’s, Levis and Heineken
  • SMS gateway integration includes Magento and Zendesk
  • Specialise in industry sectors including retail, healthcare, transport and logistics

Message Bird Review Of Clients

View our MessageBird review and compare the provider directly to other leading mass text message providers including Twilio, ClickSend, SMS Global, Clicktell, and BulkSMS. Or view our full SMS gateway providers comparison page.

SMS Gateway MessageBird Pricing

The USA rates to send, receive and monitor mass SMS text messages through Message Bird are as follows:

  • $0.005 per outbound SMS message
  • Free for inbound SMS messages
  • $0.50 per month for a dedicated number
  • $0.010 per LOOKUP + HLR request
  • $700 per month dedicated short code phone number

For a dedicated short code number, there is an additional one-time setup fee of $1,300. USA state and federal taxes are not mentioned on the MessageBird website, therefore a business should confirm with the provider about any additional rates.

MessageBird has no setup fees, however there is a three month contract period, which means businesses are unable to use the provider as a once off service. Other SMS gateway providers do not have this contractual agreement in place.

Message Bird enables businesses to send and receive mass text messages through their website system or API, which can then convert the SMS into speech. Thus, American businesses can receive calls and hear messages for a MessageBird pricing of 0.5c USD.

However, MessageBird does not provide a free trial service, unlike their SMS gateway competitors.

A dedicated virtual mobile number service is available with MessageBird, allowing audiences and customers to reach a business at anytime by setting up a personal VMN for a monthly charge of around 50c USD. For an additional charge, a clean-up database service is available to review client contact information and reduce the number of undelivered text messages.

Message Bird Website

MessageBird SMS Gateway Features

The MessageBird SMS Gateway API offers various features such as their Chat and Voice messaging platforms. This improves message awareness and notifications between the business and the recipient through mobile phones around the world. MessageBird’s API, dashboard, and integrations are able to send and receive seven billion mobile phones worldwide. This is made possible with the provider’s use of over 900 International telecommunication carriers.

MessageBird has similar features to other SMS gateway providers, as they have a web SMS platform that is simply integrated into an existing client web system. Thus, MessageBird has an infrastructure that enables high speed connections to efficiently send and receive text messages at a low cost. Depending on the business’s needs, Message Bird can provide a direct carrier or a hybrid carrier service.

Additionally, MessageBird delivers Bulk SMS, SMS marketing, Email to SMS, and two-way SMS communications services. This provides transparency and delivery information to businesses and their customers. The company also provides real-time SMS reporting, which is similar to other SMS gateway providers in the USA.

Message Bird SMS Gateway Features

What Customer Support Service Does MessageBird Provide?

MessageBird has a USA office:

2255 Van Ness Ave
STE 203
San Francisco, CA 94109
United States of America

Their nationwide contact number is +44 203 695 32 51 and they have a contact e-mail address support@messagebird.com.

Reliability Of MessageBird Text Message Gateway Services

Within our MessageBird review, it was found that the reliability of the delivery of text messages was adequate. This is based on a service level agreement with a 99.95% uptime guarantee, which indicates their efficient and effective delivery of mass text messages. If an error occurs, for example, a server going down, MessageBird will alert US businesses and will mitigate the problem immediately.

Due to MessageBird’s authority clients, including hospitals, government institutions, and banks, the provider places a high importance on security and privacy. The website outlines rules and regulatory requirements, employee-screening, and data encryption to ensure security and reliability.

The number of leading global businesses that utilise MessageBird’s SMS gateway service indicates that they are a respectable, reliable provider. Additionally, they are a member of the GSMA which represents over 300 mobile operators worldwide.

MessageBird Review – SMS Gateway Thoughts

MessageBird obtains the combined benefits of a local USA office paired with International telecommunication networks for successful worldwide campaigns. The company has 8.3/10 reviews from 24 customers on Trust Pilot which is one of the highest within the vertical of mass text messaging providers.

With highly competitive MessageBird pricing, strong customer service, and a reliable mass text message gateway capabilities for large scale campaigns, MessageBird are a highly recommended USA SMS provider in 2019.

Message Bird Website

About This USA Text Message Gateway Comparison Site

Due to the high demand for USA businesses to engage with cost-effective, reliable mass text message providers, a team of experts in the SMS field embarked on a mission to provide, comparable and easy to understand information on major SMS providers. These authors produced this mass texting table and associated sites after leaving the SMS field and so felt there was no conflict of interest and so an independent, unbiased assessment of the various providers could be presented.

The USA SMS gateway comparison table provides an analysis on important mass text message platform pricing, features, customer service, guaranteed reliability and security, to ensure that American businesses can make informed decisions on selecting the provider that meets their needs and capabilities.

Our comparison table and website pages are free of charge, however if you are to engage with the mass text message providers, the authors may request a commission from these companies (at no extra charge for the business).

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