MessageMedia SMS Gateway Review

MessageMedia is a global leader in business SMS gateway services, with a strong reputation in the USA, and world wide, with over 18,000 clients. Discover our MessageMedia reviews based on features, customer service, reliability and more with prices starting from $49 per month.

By Alain Grossbard / Updated: Friday, June 14th, 2019

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MessageMedia SMS Gateway Overview

The MessageMedia SMS gateway provides an extensive range of text messaging services for large, medium, and small American businesses for use in marketing and promotions, reminders, staff and customer notifications. This SMS gateway provider offers:

  • Its own network so it manages, supports and provides a 24/7 service
  • WebSMS, Email to SMS and SMS Message Media API 
  • Hardware platform with standardised configuration, support and change process and procedures
  • Dedicated local American support via email, live chat and phone
  • 100% up time guarantee, performance, and customer satisfaction
  • An extensive gateway software that is built for speed and scale
  • All gateways are directly monitored and managed by MessageMedia systems and their personnel
  • Free trial of their SMS features and services

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MessageMedia Gateway Reputation

MessageMedia has developed the software system that is suitable for speed and scale of SMS messaging, with the ability to send up to 800 messages per second. With high throughput capability, the Message Media SMS gateway can handle extreme volumes of messages, whether it be in the thousands of SMS messages a month, to the support throughput of 9 million text messages in a day.

One of the most attractive features of Message Media SMS Gateway is its latency time. For full delivery time, including processing by the other partners in the network and the operator, it can provide a 97% delivery under two seconds and 99% delivery under ten seconds.

Its guaranteed SMS service uses the highest-quality gateway connections to deliver messages promptly. Every message is fully backed by a 100% uptime guarantee.

MessageMedia has many large American businesses that range from companies such as Honda, HP, and YMCA.

MessageMedia SMS Gateway Clients

Message Media is an onshore American gateway provider, which assures a high level of privacy, security, and efficiency. All gateways are directly monitored and managed by Message Media alert systems and personnel. Additionally, all carrier networks are continuously monitored, with automatic alternate routing in the event of a carrier network outage or failure.

Suitability Of MessageMedia For USA Large Businesses

Major American organisations usually distribute large volumes of SMS on a monthly basis and therefore require a reliable, safe and efficient SMS gateway provider. MessageMedia has been built  for business with the emphasis on security and timeliness as their priority. It provides global coverage with its developed Message Media API capacity system.

Being web based means there is no software to crash a computer. MessageMedia will save mobile phone contacts and set up groups, whether large or small,  to manage contacts and send text messages within a short time-frame. All their SMS gateways are directly monitored and managed by their systems and personnel.

The MessageMedia SMS gateway delivers across multiple channels, allowing it to provide guaranteed availability, ensuring:

  • In the event a text messaging gateway goes down, outbound messaging is automatically re-directed to another available gateway
  • Mobile support
  • End-to-end service delivery is monitored via an independent server

Because MessageMedia provides a text messaging service all year round, it has an American support centre that is available on a 24/7 basis. The SMS provider’s guaranteed SMS service uses the highest quality gateway connections to deliver messages immediately. Each SMS is fully backed with a 100% up-time guarantee.

MessageMedia SMS Gateway Companies

Additionally, there is no monthly fee charge, unlimited credit availability, and organisations are provided with a dedicated account manager.

From our SMS gateway review, it indicates that Message Media is most capable of servicing the needs of large American businesses, enterprises, and government organisations.

Should SMEs Consider MessageMedia SMS Gateway for Mass Text Messaging?

From the review of various mass text message gateways providers, MessageMedia caters well for American small to medium sized companies who require a reliable and efficient text message gateway system that is easy to operate. The MessageMedia SMS gateway has numerous SMEs on its client list, as they offer a manageable platform, customer service contact number, and live chat to ensure all possible options are available. Some of the additional SMS features and services available to SMEs include:

  • All carrier networks are continuously monitored with automatic alternate routing
  • Text to voice
  • No monthly fees with unlimited credit availability
  • Dedicated numbers and live chat availability
  • SMS delivery reports and Message Media alerts
  • Reporting and analytics
  • 24/7 customer support service number – 1-866-751-8337

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The MessageMedia platform allows for two-way communication, where an address book can be uploaded and personalised messages delivered to targeted mobile phones with usage receipts available. The opportunity to use their services can be initially conducted through their free trial offer, which is a big advantage for SMEs are unsure about the volume of messages required.

For SMEs, their text message will always be transparent and easy to access, whether it is for marketing and promotions, appointment reminders, authentication requests or customer notifications. The charges are all related to the volume distributed on a monthly basis. Therefore, Message Media is able to cater for these small to medium sized American businesses.

What Customer Support Level Is Offered?

Message Media Reliability And Compliance

MessageMedia SMS gateway is rated very highly on the reliability scale. They claim a 100% gateway uptime guarantee with a zero tolerance for text message gateway outages, unlike many of their competitors. Additionally, MessageMedia state 100% Network Redundancy which means that their a multiple gateway network is supported by a sophisticated monitoring system. This enables the rerouting of SMS messages if any given route is compromised.

MessageMedia offers a 100% Money Back Guarantee if one believes their service has failed an American business in any way, and the provider will attempt to fix any issues. Thus, if a business is unhappy with the SMS services provided by Message Media, they will receive a full refund. This highlights reassurance for the provider’s gateway features.

With over 18,000 customers sending millions of messages around the globe, MessageMedia is a leading provider of a reliable SMS service for businesses whether large, medium or small. They have been delivering business text messaging services to customers for more than a decade.

Being one of USA’s largest SMS gateway providers, MessageMedia meets the compliance standards set for text message marketing within America. This includes complying to the CAN-SPAM Act.

Online Message Media Reviews

A key difference for MessageMedia when compared with other leading SMS gateway providers, is the live chat option, as well as the ability to provide feedback. There is an SMS Marketing Reviews and Testimonial page where a number of published reviews can be seen and REA. Message Media also provides case studies and are completely transparent with their customer reviews and comments.

Overall, the reputation of the global SMS provider can be seen via the Message Media reviews made by a number of their large corporate companies over time. Clients appeared to be pleased with their gateway features and service they have to offer.

From the independent research that was carried out, it was evident that both the reputation and reviews are rated very highly.

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About This SMS Gateway Comparison Review Site

The mass text message gateway review analysed and compared a number of services, features and products offered by leading SMS providers using a list of key selection criteria. This site should provide all key information that American businesses must know before making a decision on which gateway provider is best suited to their business’s SMS marketing requirements.

Our MessageMedia reviews and comparisons should be used as a guide, as features and services may be changed by the provider without notice.

The information is available free of charge, however if a business clicks and engages with a provider, then a commission maybe asked by the authors (at no extra charge to you). The authors are completely independent from the SMS gateway providers discussed, and hope that the data will help American businesses to make the right decision.


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