Nexmo Review - USA SMS Gateway Provider

Nexmo is an American and international SMS gateway provider (based in San Fransisco) which provides features such as messaging apps and messaging APIs, enabling businesses to successfully send mass text messages to target audiences. View our SMS gateway provider comparison based on features, prices, and more.

Last updated 7th April 2019

About This Nexmo Review

Nexmo was selected as an appropriate SMS gateway provider for USA businesses due to its local and international network, its high deliverability, and success rates within the mass text message service industry. It has the capability and scalability of increasing the volume of your messaging APIs and extends to a global reach.

Nexmo SMS Gateway Clients

View our full Nexmo review focusing on price, features, reliability, customer service to other SMS Gateway providers below.

Nexmo Bird Website

Pricing Of Nexmo SMS Gateway Services?

The pricing provided by Nexmo depends on the type of service, whether it is mass text messaging, voice messaging applications, verify, virtual number or phone number. The details of each of these charges can be seen on their site. Sending text messages will cost 5 cents per SMS, which is comparable to other competitors in the gateway service arena. Receiving a response message from anywhere in USA is free of charge.

The messaging voice service enables businesses make a call to a mobile number in USA, which is around 7 cents per minute, and to receive a call from any number in USA is around 4 cents a minute. Toll free calls are more expensive.

One can rent a virtual phone number for SMS and Voice and that will cost around $4.18 each month of use.

On Nexmo website, there appears to be no detail on contractual arrangement or set up fee or monthly fee. However it does state that the client is only charged for what is used with no long-term contracts.

 

Nexmo SMS Gateway Service Features

Based on our Nexmo review, the SMS gateway provider’s infrastructure platform is designed to provide a consistent response time which means that the client needs to pay only for what they use. Nexmo’s Conversion API can measure success rate using real-time, confirmed conversion data. This data collected assist them in maintaining the high delivery rates for efficient process to take place. There is no requirement to change any of the client’s IT configurations.

Nexmo has a direct relationship with multiple Tier 1 telecommunication carriers around the world and has integrated the technology with their own API system. Therefore, they are always comply with industry standards and offer a faster, secure connection.

Nexmo has adaptive routing which provides an optimal path delivery so that American businesses do not need to wait for results. However, when a mobile telecommunication carrier experiences significant traffic, there are queues. Therefore, Nexmo has a patented algorithm which reduces these problems by selecting the fastest and most secure alternative carrier route.

Other significant features include a powerful Nexmo voice API, enabling businesses to build chat apps that scale with the web technologies that businesses already use. There is a set of call control features which allows for complex voice use. Nexmo is able to record and store inbound and outbound calls, with a text to speech engine in over 23 languages. Customers’ identities are protected by masking their numbers with a voice proxy solution.

Nexmo Gateway SMS Feature Review

What Customer Support Service Does Nexmo Provide?

This Nexmo review found that the SMS gateway provider offers a range of customer support services, rated as standard support and premium support. The former is free of charge and offered during business hours with assistance provided between two to four hours of the request, dependent on the day of the week and the seriousness of the service disruption. There is usually a 6 hour wait for minor or scheduled problems. Alternatively, the premium support is around $5000 per month and is available on a 24/7 basis with minimal wait time.

There is an availability of responses through email and an online Q&A, as well as service status notification for standard support and full contact status for premium support.

Nexmo claims that they have more SMS, voice and toll-free phone numbers in more destinations than any other providers.

Additionally, the mass text message provider offers a free trial with a small welcome credit and no credit card required. It’s just a matter of using the API credentials and start testing to build a cloud communication solution.

 

Reliability Of Nexmo As An SMS Gateway Provider

Nexmo has a flexible platform that is able to cater for millions of voice API calls without having to change a business’s infrastructure. Nexmo’s data platform infrastructure boasts a reliability uptime of 99.99%. Interestingly, there is the transparency of seeing the daily uptime on api.nexmo.com which is impressive and not seen in any other comparable gateway provider sites.

Nexmo has built its own direct to carrier network with heightened security, therefore avoiding mass text messages travelling through multiple systems before reaching the customer’s mobile phone. It manages all the regulatory requirements around the globe, so there is no time spent on programming enforcing them for each country.

The SMS gateway provider enables businesses to send up to 2.5 million text messages each day, which is like sending 30 SMS in a second, with virtually no upper limit. They provide detailed reporting about delivery so that the quality and performance of the distribution can be assessed. If a text message is not delivered, Nexmo will provide the client with a breakdown of the reason for why it was not distributed.

Nexmo Text Message Gateway Statistics

Our Nexmo review found that the reliability of the provider’s gateway service holds a service level agreement that offers a guarantee of 99.95% uptime, which indicates their reliability in dissemination text messages is efficient and effective. If a server goes down or another problem occurs, this provider assures that businesses will receive an alert and will action the problem immediately.

About This Text Message Gateway Comparison Table + Site

This gateway comparison table and website were developed to assist American businesses with selecting appropriately the best suited provider for their needs.

Nexmo Website

This table was initiated and formulated as a result of the authors working in the SMS field and realising the demand from businesses to have adequate understanding of the features and services offered by different mass text message providers is highly necessary.

The authors no longer work in the SMS field, therefore are able to provide an unbiased, independent review of SMS gateway providers. There are no advertisement or promotions of any kind on the table or site.

If your review leads to the engagement of one of the SMS gateway providers outlined on the table and sites, then the authors will ask the provider for a commission. If there are any inaccuracies in the content, please contact the authors here and changes will be made immediately.

The authors hope this comparison site and information provided will benefit you and your business is choosing the right SMS gateway provider for your needs.

Last updated 7th April 2019

 

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