ClickSend gateway is positioned towards medium and large-sized US businesses with a great range of innovative, well-priced solutions.
SMS Comparison review of ClickSend highlights the features, value for money, and reliability of the major SMS Gateway service provider.
By Simon Mannheimer / Updated: Saturday, November 12th, 2022
ClickSend is a leading bulk communications provider offering SMS, MMS and email marketing solutions for business communication. The SMS company is best known for its low-cost SMS gateway and cloud-based integration with platforms from Slack, Salesforce and Shopify and other marketing tools that help deliver effective marketing campaigns.
SMS Comparison review of ClickSend highlights the provider as highly valuable, their charges are often cheaper than other USA SMS gateway competitors that offer similar services. The USA pricing details for ClickSend’s services are shown in the screenshots below.
The table highlights how ClickSend’s prices are extremely competitive in the USA, with prices between 2% to 40% cheaper compared to other major providers. ClickSend has no set-up fee and there are no contractual arrangements required. There are monthly fees for having a dedicated number (such as shortcode) and inbound messages are always free. However, numerous competitors do offer this for free. Upon signing up to ClickSend, businesses must agree on either monthly or pre-payment options. Another positive feature is that no credit expiry occurs unlike a number of ClickSend’s competitors.
Current is in $$$
ClickSend utilizes a premium telecommunication Carrier Direct rather than a Hybrid carrier option which uses overseas telecommunication carriers to send mass text messages. A premium direct carrier is a more reliable form of transmission but comes at a higher cost. Based on this premium network and prices we found ClickSend pricing to be extremely good value.
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The overall rating is based on review by our experts
As shown in our SMS USA Gateway Comparison Table, ClickSend has a diverse range of features beyond the basic email to SMS service. For example, the omnichannel SMS platform enables functionality to post on Facebook (Meta), LinkedIn or Twitter, as well as rich messaging, a method of communication between a smartphone and a cellular service carrier. This later messaging protocol aims to replace standard SMS messages with upgraded, interactive messages and supports person-to-person or business-to-person transmission.
There are additional social media platforms that allow American businesses to alert customers based on their communication requirements. ClickSend also offers SAAS integrations with their mobile app, and many other applications businesses may use – this creates the ability for businesses to control all their communications in a single, easy-to-manage dashboard. Integrations include:
Additionally, ClickSend provides MMS capability, meaning businesses are able to send and receive photos and videos instead of worded messages. MMS messages are able to be delivered quickly and easily to the audience’s mobile phones. Thus, businesses are able to send SMS text messages in any format to individual or multiple group contacts.
ClickSend also provides text message reply options, enabling recipients to respond to mass SMS messages. These responses can be received by the business’s email with return addresses and transactional emails can then be drafted in response. Overall, this enables US businesses the opportunity to provide customized service, whether this be for promotional or transactional messaging. Ultimately this creates long-term customer relationships and positive user reviews.
A key component of any SMS marketing provider is the ability to conduct scheduled automated messaging. ClickSend’s intuitive user interface helps businesses make use of SMS automation features with a range of templates customizable SMS drip campaigns and more. This is essential to maximize any business’s time and ensure that their SMS campaigns are delivered with success.
Another great feature provided by ClickSend is a system to offer text-to-speech, whereby voice calls can be used as a substitute for a text message. The text message is converted into voice calls via an SMS gateway facility. This can reach any mobile or landline in various languages and voices.
Free service trials are also available to first-time users after the business signs up for the first time. When entering the website, a pop-up screen shows up and will invite you to chat online about the services and offers that are available based on your business’s requirements.
ClickSend delivers powerful web-based email to SMS services including MMS capabilities and simple text messages. The provider also has SMS reply features including e-mail to SMS replies, the ability to send replies to computers, or even block replies.
ClickSend.com is a global SMS Gateway provider with a head office based in Perth, Australia. They have a strong USA presence, offering a call centre service during business hours as well as a live chat option.
A big advantage of ClickSend is its reliability measure. Their reliability is reassured through a 100% up-time service level agreement guarantee. This is one of the few US SMS providers that can confidently state this point. Thus, larger American businesses can trust ClickSend to utilize web-based e-mail to SMS gateways through API feeds and send mass text messages to target audiences.
With the reliability of SMS marketing software, comes the importance of the level of customer support provided. ClickSend offers a high level of support through different means to suit every size of business with 24/7 support through live chat, social media platforms, and phone numbers in all major countries worldwide. The provider also has a range of topical blogs and documentation to help small businesses get started on their SMS journey.
ClickSend is a highly transparent and supportive provider, offering assistance with their phone number for business’s across the globe, 24-hour email support, live chat options, and the ability to communicate through Skype. An International number is highlighted on their website for overseas clients.
Having highly renowned business customers such as Uber, McDonalds, HP, Intel, and Citrix, ClickSend has a great reputation amongst these successful clients.
With a range of features, our clicksend.com reviews when compared to other SMS Gateway providers in the United States, found ClickSend to be the most reputable, reliable and trustworthy. Therefore, the provider is highly rated amongst clients and peers.
As a global SMS marketing provider, ClickSend has thousands of customer reviews on reputable websites such as Trustpilot and is rated overall 4.6 out of 5 stars (2,601 reviews).
SMS Bulk or SMS Marketing with ClickSend uses its online SMS Gateway applications and Email to SMS system which offers a simple and quick means to communicate with target audiences. Mass text messaging providers are being more widely utilized by American businesses, for many SMS marketing communications including sending reminders for appointments or upcoming bookings, staff rostering, alert systems, sales and CRM follow-ups, and delivery tracking notifications. At SMS Comparison USA, our ClickSend reviews found this provider to offer a Microsoft Outlook plugin, enabling American businesses to be able to send text messages using Microsoft Outlook through their ClickSend account. This provides efficient and effective mass text messaging capabilities to customer contact lists.
ClickSend is a global text message provider with services including:
ClickSend’s sophisticated text message gateway offers a range of SMS messaging features through any web-enabled device, with seamless integration and no additional set-up required. With ClickSend’s network system, sending mass text messages to customers, individuals or organizations is made simple. With ClickSend SMS services, businesses can simply download the ClickSend App, available on Android, iOS, and email devices, and send mass text messages anytime, anywhere.
SMS gateway is a website system that allows a business to distribute mass SMS text messages from a web browser direct to audiences within the cell served by that particular gateway. Unlike other forms of marketing communication such as email marketing, social media marketing, and other traditional forms of media, SMS gateways offer solutions to break through the highly cluttered environment and target consumers directly. Discover more benefits of SMS marketing and more ClickSend alternatives online today.
A text message gateway enables a computer to send and receive SMS transmissions through a range of network providers. An SMS gateway provides reliability for those who require:
The SMS Gateway Comparison table created by SMS Comparison USA was formulated to compare the text message features, prices, and services offered by the leading SMS gateway providers. This comparison site was independently analyzed by a team of SMS specialists who have previously worked in the industry and therefore have expert knowledge in text messaging for USA businesses.
The information is presented in an easy-to-follow table, outlining key selection criteria that companies should know when choosing a mass SMS text message provider.
As the information comes from the providers’ website and not through an API feed, there is the risk data may become outdated. Therefore, businesses should review when this page was last updated and communicate with the text message provider before signing up.
While the SMS Gateway USA Comparison Table is free for the public to use, the authors wish to disclose that some affiliate relationships do exist. However, it should be noted that these relationships will not impact the fees and prices billed to a business that wishes to engage with a provider discussed.
Explore and compare all SMS providers, or directly compare ClickSend to the providers such as Twilio, Bulk SMS, MessageBird and more below.
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Published by Simon Mannheimer
Hey, could you send me a listing of all the Toll-Free numbers of these providers?
I would suggest getting into contact with the SMS provider to assist with the usage of toll-free numbers. For example, in the ClickSend article here, they claim that toll-free numbers can support up to 1 message a second.
I need solution to send messages with volume around 10,000 messages daily to US from outside . Please help us out with reliable solution
Hi Niketan, I would recommend Clicksend as a solution to this, they are one of the most cost-effective SMS Providers in the US market, sending 10,000 SMS / Day will cost you around $115/day with Clicksend.
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