SMSGlobal vs Twilio

Our SMSGlobal vs Twilio comparison found the two leading mass text message providers to offer a great range of affordable SMS services to USA businesses, including email to SMS and two-way communication, through global API integration with any web-enabled computer, with prices varying from $0.0005-$0.014 per text message.

To learn more about each SMS gateway provider, view our full SMSGlobal review and Twilio review at SMS Comparison USA.

By Min Lew / Updated: Monday, May 13th, 2019

SMS Gateway Icon
  • Overall
  • SMSGlobal
    Overall
  • Twilio
    Overall
  • Price
  • Price
  • Price
  • Tools
  • Tools
  • Tools
  • Customer Service
  • Customer Service
  • Customer Service
  • Education
  • Education
  • Education
  • Trust Value
  • SMSGlobal
    Trust Value 87/100
  • Twilio
    Trust Value 94/100
  • Years Founded
  • Years Founded 2007
  • Years Founded 2008
  • Listed Company
  • Listed Company
  • Listed Company
  • Regulated
  • Regulated
  • Regulated
  • Spam Compliant
  • Spam Compliant
  • Spam Compliant
  • Payment Modes
  • SMSGlobal
    Payment Modes Prepay, Pay-as-you-go
  • Twilio
    Payment Modes Prepay, Postpay, Pay-as-you-go
  • Price Match
  • Price Match
  • Price Match
  • Free Trial
  • Free Trial
  • Free Trial
  • Phone Support
  • SMSGlobal
    Phone Support
  • Twilio
    Phone Support
  • Email Support
  • Email Support
  • Email Support
  • Support Hours
  • Support Hours 24/7
  • Support Hours 24/7
  • Global Coverage
  • SMSGlobal
    Global Coverage
  • Twilio
    Global Coverage
  • Developer API
  • Developer API
  • Developer API
  • Web Product
  • Web Product
  • Web Product
  • Dedicated Number
  • Dedicated Number
  • Dedicated Number
  • 2 way service
  • 2 way service
  • 2 way service
  • Delivery reports
  • Delivery reports
  • Delivery reports
  • Automated rules
  • Automated rules
  • Automated rules
  • Keyword in response
  • Keyword in response
  • Keyword in response
  • Email to SMS
  • Email to SMS
  • Email to SMS

Comparing SMSGlobal vs Twilio

SMSGlobal and Twilio are undoubtably two highly respected SMS gateway providers on a global scale. These mass text message providers offer a wide range of SMS services which is key for businesses to connect with their customers, stakeholders, and staff members through personal two-way communication. 2019 studies show that SMS messaging is as popular as ever, with a 98% open rate within minutes of receiving a text message. To learn more about the value of SMS messaging for USA businesses, view our article here.

Both mass text message providers use their sophisticated SMS API technology to seamlessly integrate into existing developer applications to send and receive mass text messages world wide. Such communication is essential for modern day businesses, whether small, medium, or large. SMS messaging can be used to send:

  • Appointment reminders
  • Time-sensitive alerts
  • Staff rostering
  • Short codes
  • Confirmation messages
  • Targeted campaigns

SMS Features Of SMSGlobal vs Twilio

Based on our SMS Global review and Twilio review, we found that the SMS gateway providers to offer an amazing range of features. These include:

  • Two-way communication on a global scale
  • SMS API integrations
  • Web SMS platform
  • Email to SMS
  • A2P (Automated to Person) messaging
  • Short codes
  • Dedicated numbers
  • Delivery reports
  • Partner programs (reseller SMS)
  • Incoming long numbers
  • MMS

With the SMS features provided by Global SMS and Twilio, American businesses are able to send and receive mass text messages anywhere around the world through leading telecommunication providers. The SMS gateway providers have Web SMS applications and global API’s that will integrate effectively into any existing business application. This includes any web portal, CRM, or email.

 

Pricing Structures Of SMSGlobal vs Twilio

These SMS gateway providers both provide a pay-as-you-go cost structure. This offers businesses to only pay for the amount of SMS message credits they require, instead of paying a monthly fee. The amount of money each text message costs depends on the volume of messages purchased.

SMS Global’s prices start from $0.022 per text message, and can be as cheap as $0.014 for 355,000+ SMS messages. SMSGlobal also offers a free trial for their SMS marketing services.

Twilio’s pricing structure is slightly more cost efficient, particularly when large volumes of text messages are required. Twilio’s prices start at $0.0075 per SMS message, however this is for up to 5 million text messages. The mass text message provider’s costs can be as little as $0.0005. Therefore, it is clear that Twilio is better catered for larger corporations wishing to send up to billions of text messages per month. The SMS gateway provider also offers volume and committed use discounts, where a business can get a customised quote.

To learn more about Twilio’s pricing structure, please visit their website.

ClickSend SMS Website

SMSGlobal vs Twilio Reliability & Reputation

Reliability of mass text message providers is measured by the level of up-time SLA (Service Level Agreement) that the provider guarantees of their API software. This measure states the likelihood that SMS messages will be sent successfully, when required.

SMSGlobal states that their SMS services are backed by their 99.99% SLA, whereas Twilio also offers a highly respectable 99.95% SLA guarantee. Twilio also states on their site that they have a 99.999% API success rate. The SMS gateway providers state that it is this promise that ensures maximum availability of their services and network providers to ensure all messages are sent correctly and in a timely manner.

When looking at SMSGlobal vs Twilio, both SMS providers state that they will utilise the best routing solution for their customers. Routing options may include premium networks, which use American telecommunication providers, or a hybrid, which uses both American and overseas routes to reach the final destination.

SMSGlobal and Twilio state that they are anti-spam compliant, and have a privacy policy in place, meaning that American businesses can trust the SMS provider with their data and meet government regulations.

These SMS gateway providers are highly prominent within the SMS industry worldwide. SMSGlobal has a clientele base including IBM and Microsoft, whereas Twilio has customers such as AirBnB and McDonalds.

 

Customer Support By SMSGlobal vs Twilio

It is essential that mass text message providers offer round the clock customer support for their clients in all time zones. SMSGlobal and Twilio both offer a great range of support services for their global customers.

Both SMSGlobal and Twilio offer a toll-free phone number and online form, enabling customers to contact them at any time. The provider’s also feature links to their social media platforms to enable clients to communicate with them on other communication channels. SMSGlobal has offices based around the globe including one in Manhattan, New York. Twilio has offices in New York and San Fransisco.

About SMSComparison.com

SMS Comparison was founded by a team of SMS marketing experts who have worked in the mass text message field for a number of years. During this time, the authors have understood the difficulty of comparing the various features, prices, and services offered by a range of SMS gateway providers. Therefore, after no longer working in the SMS industry, the authors have created this website and comparison tables, free of charge to American businesses. The authors hope that this website makes it easy and quick for businesses to find the right SMS provider for their needs.

This SMSGlobal review, Twilio review, and other text marketing reviews have been created independently, therefore should any of the data found on this site be incorrect or out of date, please contact the experts here.

To learn more, explore the full SMS gateway and mass text message comparison tables and let us help you make the right choice today.

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