Birdeye review
Birdeye is a business texting and customer messaging platform for managing two-way conversations from a shared inbox. Birdeye does not publish a US per message rate or plan price, and it does not publish free trial terms, as of September 9, 2026. It claims integrations with over 3,000 systems. We score Birdeye 4.92 out of 10 overall.
Alain Grossbard OAM, with Justin Grossbard Updated How we rate Reader supported, we may earn a commission Reader supported. We may earn a commission when you sign up through a link on this page, and it never changes a score. How we make money.
Birdeye cost at your volume
No calculator here: Birdeye publishes no rate or plan price that turns a monthly volume into a figure (its own pages checked 9 September 2026). The table below shows what it does publish.
Birdeye scores
| Value for money | 1 | |
|---|---|---|
| Features | 8 | |
| Reliability | 3.5 | |
| Reputation | 5 | |
| Compliance | 6 | |
| Customer service | 6 |
Six criteria, equally weighted, each scored out of 10 from Birdeye's own published pages (how we rate).
Birdeye US rates
Birdeye publishes no US per message rate or plan price on the pages we read.
Birdeye publishes no US per message rate a buyer can read before talking to sales. Source.
Birdeye fees, trial and support
| What | Birdeye | Source |
|---|---|---|
| 10DLC registration fees | Low-volume plan $19 one-time plus $1.50 a month; sole proprietorship plan $19 one-time plus $2 a month; standard plan $59 one-time plus $10 a month. | Read Source 1 |
| Toll-free verification | Not published | Read Source 1 Source 2 Source 3 Source 4 |
| Carrier fees | Not published | Read Source 1 |
| MMS rate | Not published | Read Source 1 |
| Free trial | Not published | Read Source 1 Source 2 Source 3 Source 4 Source 5 |
| Minimum plan or spend | Not published | Read Source 1 Source 2 |
| Renewal terms | An 8% fee is added to all recurring service fees at each auto-renewal. Contracts auto-renew for the same term unless written notice is given, and payments are non-cancellable and non-refundable. | Read Source 1 |
| API and SDKs | Yes, a documented REST API across about 25 resource groups plus a read-only MCP server, but the public reference has no SMS-send endpoint. | Read Source 1 Source 2 |
| Web app | Yes, a web dashboard with two-way texting, MMS, scheduling, templates and delivery and click reporting. | Read Source 1 Source 2 |
| Email to SMS | Not published | Read Source 1 Source 2 Source 3 Source 4 |
| Integrations named | Birdeye says it integrates with over 3,000 software systems. Named examples include Salesforce, HubSpot, Zapier, Zendesk, QuickBooks Online, Square, Epic, Cerner and AthenaHealth. | Read Source 1 |
| Support channels | US toll-free phone 1-800-561-3357 (ext. 3 support, ext. 1 sales), email support@birdeye.com, in-dashboard ticketing and a help center of about 758 articles. Australia and UK numbers are also listed. | Read Source 1 Source 2 Source 3 |
| Support hours | Not published | Read Source 1 Source 2 Source 3 Source 4 |
| SOC 2 | SOC 2 Type II attestation covering the Security, Confidentiality and Availability criteria, per Birdeye's Trust Center. | Read Source 1 |
| ISO 27001 | ISO/IEC 27001:2022 certified by BSI, certificate IS 692383, valid through April 17, 2027. | Read Source 1 |
| HIPAA | Birdeye states its HIPAA compliance is assessed against NIST SP 800-66 Rev 2 and that it signs Business Associate Agreements with qualifying customers. | Read Source 1 |
| Opt-out handling (TCPA) | Texts send only between 8 am and 8 pm, STOP opt-out works on every text and frequency limits can be set. Birdeye does not offer opt-in capture, and the sender must add opt-out wording to each mass text. | Read Source 1 |
| 10DLC registration | A2P 10DLC registration is required and done from the Birdeye dashboard; Birdeye's support article gives processing as 3 to 6 weeks. Unregistered accounts send outbound only from a shared Birdeye toll-free number. | Read Source 1 Source 2 |
| Founded | Not published | Read Source 1 |
| Head office | 2479 E Bayshore Rd, Suite 188, Palo Alto, CA 94303, USA. Other offices in Dallas/Coppell TX, Gurugram India, Sydney Australia and London UK. | Read Source 1 |
| Ownership | Operated by BirdEye, Inc. of Palo Alto, California. No parent company is stated on the pages checked. | Read Source 1 |
| US contracting entity | BirdEye, Inc., 2479 E Bayshore Rd, Suite #188, Palo Alto, CA 94303. Birdeye Australia Pty Ltd contracts separately for Australia and New Zealand. | Read Source 1 |
| Coverage | SMS in the US, Canada, Australia, Mexico, Puerto Rico and the UK; MMS in the US and Canada only. | Read Source 1 |
| Carrier routes | Twilio is the named sub-processor that delivers Birdeye's texts; the platform is hosted on AWS in the United States. No carrier routes are named. | Read Source 1 Source 2 |
| Uptime or SLA | 99.9% platform uptime shown on Birdeye's security page. It is not contractual: the Terms carry no uptime commitment or SLA. | Read Source 1 Source 2 |
Not published means Birdeye's own pages were checked on that day and state no figure. Nothing here is carried over from the earlier version of this review.
When Birdeye fits
Choose Birdeye when your team runs customer messaging through a shared inbox and wants two-way texting, MMS, scheduling, templates and delivery and click reporting in one web dashboard, all confirmed on Birdeye's own pages on September 9, 2026. It fits multi-location businesses, since each location gets a texting number with no extra charge to text-enable an existing US landline or VoIP number. The standard 10DLC plan costs $59 one-time plus $10 a month, read September 9, 2026. Birdeye links a restaurants page from its navigation (read September 28, 2026), which suits our guide to SMS marketing for restaurants.
When to look elsewhere
Look elsewhere when you need published pricing to budget against: Birdeye does not publish a US per message rate, plan price, minimum plan, free trial terms, MMS rate or carrier fees, as of September 9, 2026. The 99.9% uptime figure on its security page is not contractual, and the Terms carry no SLA. An 8% fee applies at each auto-renewal, payments are non-refundable, and the public API reference lists no SMS-send endpoint.
Birdeye compared
Birdeye is ranked against the rest of its category: where Birdeye ranks among the business text messaging service providers.
Birdeye questions
How much does Birdeye cost?
Birdeye does not publish a US per message rate or plan price a buyer can read before talking to sales, as of September 9, 2026. The only published texting fees are 10DLC registration charges, such as $59 one-time plus $10 a month on the standard plan, read September 9, 2026.
Does Birdeye offer a free trial?
Birdeye does not publish free trial terms on its own pages, as of September 9, 2026. You need to talk to sales to learn whether a trial period exists and what it includes.
What is Birdeye texting?
Birdeye texting is a business texting feature inside a customer messaging platform, with a web dashboard for two-way conversations, MMS, scheduling, templates and delivery and click reporting, read September 9, 2026. SMS covers the US, Canada, Australia, Mexico, Puerto Rico and the UK; MMS covers the US and Canada only.