Birdeye Review

Here is the review page for Birdeye, drafted to the brief and the WRITING.md Part A rules. --- H1: Birdeye review body: Birdeye is an AI-powered reputation, listings, and marketing platform for multi-location businesses that sells its Mass Texting feature as an add-on channel, not a standalone SMS product. It does not publish any pricing for its platform or per-message rates, routing every quote through a sales demo. Birdeye does not offer a free trial. Its overall score is 6.1 out of 10, and the facts in this review were captured on September 9, 2026.

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Birdeye pricing

Birdeye does not publish any pricing for its platform or its Mass Texting add-on. The pricing page, checked on September 9, 2026, contains no plan table, no per-message rate, and no starting-at figure, even with JavaScript rendered. Every prospective buyer is routed to a sales demo.

All figures above were captured on September 9, 2026, from Birdeye’s own published pages.

Birdeye pricing page, captured through a US proxy, September 9, 2026.

Birdeye features

Birdeye’s Mass Texting add-on provides a set of messaging capabilities inside its broader platform.

Birdeye supports two-way SMS conversations, MMS, and message scheduling through its web dashboard. It does not offer an SMS-send endpoint in its public REST API, which covers roughly 25 resource groups but no programmatic message-sending function. The platform integrates with over 176 named systems, including Salesforce, HubSpot, Zapier, Zendesk, and vertical-specific tools such as Epic, Cerner, Dentrix, AppFolio, and Yardi.

Birdeye reliability and compliance

Birdeye publishes a 99.9% platform uptime figure on its security page, but this is a marketing metric and not a contractual service level. The full Terms, checked on September 9, 2026, contain no uptime commitment or SLA. Its public status page, hosted on Atlassian Statuspage, tracks 21 components and showed all systems operational with no reported incidents over the 15 days to September 9, 2026.

Birdeye routes SMS through Twilio, its named sub-processor, and hosts its platform on AWS in the United States. It supports A2P 10DLC registration, which is required and enforced through a dashboard banner, with processing taking three to six weeks. Birdeye does not publish detail on toll-free verification or short-code compliance.

The platform holds SOC 2 Type II attestation from Prescient Assurance, covering the period July 1, 2025, through June 30, 2026, for the Security, Confidentiality, and Availability criteria. It is certified to ISO/IEC 27001:2022 by BSI, with certificate IS 692383 valid through April 17, 2027. Birdeye states its HIPAA compliance is assessed against the NIST SP 800-66 Rev 2 framework and that it executes Business Associate Agreements for qualifying healthcare customers.

Birdeye support

Birdeye provides US toll-free phone support at 1-800-561-3357, with extension 3 for support and extension 1 for sales. It also offers email support at [email protected] and an in-dashboard ticketing system. Birdeye does not publish its support hours on any page, including its contact page, help center, and Terms. The help center contains roughly 758 articles across 11 collections, and a separate developer documentation site covers the REST API and an MCP server for AI assistants.

Birdeye alternatives

Podium is a multi-location reputation and messaging platform like Birdeye, but it publishes named pricing tiers on its own site rather than routing every quote through a sales call.

Weave targets the same dental and healthcare multi-location vertical that Birdeye’s integrations serve, but positions phone and text communications as its core product rather than an add-on to a broader reputation suite.

Textline is a dedicated team-inbox SMS product built around a real SMS-send API and named number types, addressing the specific gap Birdeye has with its documented REST API that carries no SMS-send endpoint.

Birdeye verdict

Pros

• Compliance stack is the strongest axis: SOC 2 Type II, ISO 27001:2022, and HIPAA with executed BAAs
• No extra charge to text-enable an existing US landline or VoIP number
• Deep documentation with 758 help-center articles, a documented REST API, and 176-plus named integrations
• Detailed public status page tracking 21 components with no incidents over 15 days to September 9, 2026
• 99.9% published platform uptime figure on its security page

Cons

• Zero published pricing anywhere on the site, even on the pricing page with JavaScript rendered
• Mass Texting is an add-on only and cannot be purchased as a standalone product
• 8% Innovation Fee applied to all recurring services fees at every auto-renewal
• No SMS-send endpoint in the public REST API, despite roughly 25 documented resource groups
• Trustpilot score of 3.3 out of 5 from 669 reviews, with a recurring theme of 90-day cancellation notices and continued billing after cancellation

Birdeye suits multi-location service businesses in dental, medical, home services, auto, real estate, and property management that already use or plan to buy Birdeye’s reputation, listings, and social platform and want texting bundled as one more channel. It is an enterprise and mid-market fit with 176-plus named integrations and deep vertical PMS, EHR, and DMS connections.

Birdeye does not suit anyone who wants a standalone SMS product, because Mass Texting cannot be bought alone. It does not suit buyers who need transparent self-serve pricing, because none is published at any tier. It does not suit developers who need a programmatic SMS-send API, because the documented API has no send-SMS endpoint. It does not suit anyone who wants a low-friction contract, because the 90-day cancellation notice and auto-renewal terms are recurring complaint themes in its 669 Trustpilot reviews.

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Frequently asked questions