Twilio Provider Summary

Twilio is a world-class SMS provider, offering businesses their engagement platform which combines flexible APIs for any digital channel, first-party customer data, and global infrastructure to support a business at scale.

💻 Free Trial:Yes
🏢 Head OfficeSan Fransisco
📅 Founded2006
⭐ Reviews (Trustpilot): 1.5 – 318 reviews
↔ Two Way SMS: Yes
💰 Price Guarantee:Yes
📊 SMS Reporting:Yes

Our Rating

The overall rating is based on review by our experts

Value For Money
7 / 10
9 / 10
8 / 10
9 / 10
9 / 10
Customer Service
8 / 10

Who Are Twilio?

Twilio ( is a global cloud communication messaging platform that enables US businesses to multiple communication means (for SMS and WhatsApp messaging, voice, video, and email) to their web and mobile devices.

Twilio was founded in 2008 in San Francisco, with 18 offices in 15 countries, Twilio has the infrastructure to support communications worldwide. The mass text message gateway offers SMS text messaging by enabling businesses to seamlessly integrate with any web-enabled computer – no additional set-up is required.

Overall, Twilio has SMS solutions and a sophisticated API network that enables businesses to send and receive mass text messages to customers, staff members, and organizations. The company’s communication platform also provides the ability to monitor voice calls, engage with an email to SMS, and receive SMS notifications to ensure successful message delivery.


Twilio SMS features


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On SMS Comparison you have the ability to directly compare Twilio with America’s other leading SMS gateway providers including ClickSend, BulkSMS, MessageBird, SMSGlobal, and Clickatell.

Twilio Offer Competitive Mass Text Message Pricing

Our Twilio review highlights the SMS gateway provider as having simple, flexible pricing solutions, including programmable SMS services which enable businesses to send text messages at $0.0515 and to receive them at $0.0075. It emphasises ‘pay-as-you-go’ SMS pricing.

The simple SMS comparison graph below highlights how Twilio’s prices are extremely competitive in the USA. Twilio has a free trial credit with full API access to any business that wants to get started with its range of services. Twilio offers a range of phone numbers for different prices, including shortcodes. Another positive feature is that no SMS credit expires. This is unlike many other SMS gateway competitors, thus deeming their SMS services to be highly cost-effective for many that use Twilio.

Twilio Offers Strong SMS Gateway Features 

Twilio features a diverse range of features that extend beyond basic SMS services. The mass text message provider enables verified multi-channel messaging with the ability to use the same API platform across services such as WhatsApp and Facebook Messenger.

Moreover, a Twilio user has access to phone numbers in over 30 countries worldwide, including MMS-enabled numbers in US and Canada, and shortcodes in the US, Canada and UK, all within an intuitive user interface.

Additionally, Twilio provides programmable voice (VoIP) and MMS capabilities, which means that businesses can automate and conduct phone calls, send photos and videos as well as worded text messages. With Twilio’s fast and efficient SMS gateway API, these MMS messages can be delivered fast and successfully to a large volume of smartphones.

Twilio also provides text message reply options, which enables two-way communication between business and mobile phone users. This creates long-term customer relationships, customer engagement and positive user reviews.

The SMS features provided by Twilio are highly regarded by many small businesses and large corporations around the globe in terms of helping workflow. The Twilio platform features include:

  • Customizable automated SMS;
  • Two-factor authentication;
  • Appointment reminders;
  • ETA notifications such as real-time delivery updates;
  • Social media integration; and
  • Integration with CMS platforms such as Salesforce

Overall, based on our Twilio review, it is found that they encompass successful smart content handling and text message delivery intelligence to ensure that large volumes of text messages are sent as they are prescribed and within a given time frame.

Twilio SMS gateway

Twilio offers a powerful messaging API platform that enables businesses to send mass text messages to programmatically target audiences. New features are also being constantly added to the Twilio platform. The key features of this SMS gateway provider were compared with the other leading USA companies and reviewed in the graph below.

Reliability Of Twilio As A Gateway Provider

Twilio is a world-renowned SMS gateway provider with its head office is based in San Fransisco. They have a strong global presence, particularly within the US. Twilio offers a call centre number, live chat option, and contact form.

A big advantage of Twilio is its measure of reliability. The SMS gateway provider’s reliability is highlighted through their 99.99%+ uptime SLA guarantee. Thus, American businesses can put their trust in Twilio to utilize their services to send secure, time-sensitive text messages through their API platform.

Reputation Of Twilio As An SMS Gateway Provider

Twilio is a highly transparent SMS gateway provider, with reviews from a number of large corporations displayed throughout their site. The provider has a “Customer Stories” section which highlights use case studies and reviews from businesses like Coca-Cola, Airbnb, Twitter, Dell, and Uber. These Twilio reviews highlight what other global enterprises were able to achieve with the provider’s services.

Twilio SMS clients

Additionally, as discussed previously, Twilio is a highly supportive text message provider, offering assistance from expert team members through the website, online tutorials, contact centre, and live chatbox options. Twilio support services are there to help every step of the way, which is crucial for the learning curve for small businesses that wish to expand their communication systems, whether this is for the front end or back end of their business.

With their wide range of features, our Twilio review found that compared to other leading SMS gateway providers available to USA businesses, Twilio did not rate well on the Trustpilot review with a poor 1.5 rating from 318 reviews.

Twilio Pros And Cons


  • Twilio is superior to many competitors when it comes to SMS delivery and SMS services but they also offer much more than just SMS.
  • Twilio’s global message delivery is fast and reliable at a very competitive price.
  • With Twilio’s alphanumeric ID, you don’t need to purchase numbers.
  • Twilio supports Non-Profit organizations with a dollar credit for registered Non-Profits.
  • The Twilio API is easy to set up with full documentation, examples and a wide range of natively supported programming languages.


  • Dashboards are not yet optimized for mobile use.
  • First-time set-up may require assistance for beginners.
  • Logs are difficult to access with the administration dashboard being quite complex.
  • Customer support can sometimes be lacking when not on the premium support package.

Overall Twilio Review

SMS marketing with Twilio is made simple, easy, and efficient with the SMS gateway provider’s intelligent API platform through SaaS. Twilio’s communication platform enables developers, programmers and software engineers to develop and scale their tools to meet the needs of large businesses with ease of use. Additionally, with Twilio’s elastic SIP trunking, companies can increase and scale communication through global connectivity to meet a business’s traffic needs.

However, whilst Twilio is built and catered towards large corporations or software application developers, they have the customer support to ensure that any company size, whether a startup, hospitality, real estate, healthcare, or non-profit organization, can benefit from utilizing the functionality of their tools. Overall, mass text messaging providers around the globe can be used for mass text message communication activities including:

  • Staff rostering;
  • Appointment reminders;
  • Booking confirmations;
  • Alert systems;
  • CRM or sales follow-ups;
  • Delivery notifications.

From the SMS Comparison, Twilio reviews found this provider offers a range of solid features including MMS capabilities, SMS notifications, a range of phone numbers in a number of countries, and intelligent content applications. Ultimately, Twilio services enable USA businesses to send mass text messages to a large number of contact lists, whether this is within America or overseas.

About SMS Gateway Solutions

An SMS gateway is a website system that allows American businesses to easily distribute mass SMS text messages from a web-enabled device (such as a computer, smartphone, or tablet) directly to target audiences’ mobile phones.

A mass text message gateway enables an electronic device to send and receive mass SMS messages through leading mobile network providers. Such network providers in the USA include T-Mobile, Verizon, and Sprint. An SMS gateway provides SMS marketing solutions for those who require:

  • Time-sensitive text messages;
  • Send alerts and reminders;
  • Private text messaging;
  • 2-way communication; and
  • SMS marketing (for example, upcoming promotional services and products)

About This SMS Gateway Comparison Table And Site

The SMS Gateway USA comparison table by SMS Comparison was formulated independently to compare the various SMS features, reliability, prices, and customer reviews provided by the leading SMS gateway providers around the globe.

This website was independently created by a group of mass text message specialists who have worked in the SMS marketing field in the past, and therefore have a range of expert knowledge in SMS messaging for businesses. The information is presented in a simple table, outlining the key criteria that are important for businesses to know.

The providers found on the site have the ability to change their information at any given time. Therefore, should the information on this site be outdated or incorrect, it is advised the authors are contacted using the contact form, and corrective changes will be made immediately. It is highly recommended that a business checks the provider’s website before engaging in its services.

This SMS gateway USA comparison table and website is free for the public to use. However, the authors do disclose that affiliate relationships may exist, but this does not impact the SMS rates and fees billed to the business when engaging with the chosen SMS provider.

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    1 year ago

    We need to send bulk promotional sms to job seekers who are living in united states. If you provide this service then kindly send me the details along with pricing list.

    Simon Mannheimer
    1 year ago

    Hi Sanjay, we are a comparison provider only, but I can recommend that you check out ClickSend for your Bulk SMS needs!
    Visit them at this link

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