Omnisend review
Omnisend is an SMS marketing platform for e-commerce stores. US messages cost 0.9c each on the $10 to $49.99 monthly SMS credit tier, read September 9, 2026. There is no SMS free trial: new subscribers since May 4, 2026 need the Pro plan from $59 a month plus at least $10 a month in credits. We score Omnisend 5.58 out of 10.
Alain Grossbard OAM, with Justin Grossbard Updated How we rate Reader supported, we may earn a commission Reader supported. We may earn a commission when you sign up through a link on this page, and it never changes a score. How we make money.
Omnisend cost at your volume
No calculator here: Omnisend publishes per message rates, but the shared cost function this site prices every provider with does not yet model how Omnisend applies them, so no monthly figure is computed. The rates are in the table below.
Omnisend scores
| Value for money | 4 | |
|---|---|---|
| Features | 8 | |
| Reliability | 1 | |
| Reputation | 9.5 | |
| Compliance | 4 | |
| Customer service | 7 |
Six criteria, equally weighted, each scored out of 10 from Omnisend's own published pages (how we rate).
Omnisend US rates
| As published | Price | How it compares |
|---|---|---|
| $10 - $49.99 monthly SMS credit spend | 0.90c | Lower than 19 of 32 other providers' lowest US rates, level with 1 |
| $50 - $999.99 monthly SMS credit spend | 0.85c | Lower than 21 of 32 other providers' lowest US rates |
| $1,000 - $9,999.99 monthly SMS credit spend | 0.80c | Lower than 23 of 32 other providers' lowest US rates, level with 1 |
| $10,000+ monthly SMS credit spend | 0.70c | Lower than 27 of 32 other providers' lowest US rates, level with 1 |
| Toll-free number rental | Free. Omnisend provides a toll-free number at no cost for sending SMS campaigns. | Billed on top of message charges |
Read from Omnisend's own US pricing page on 9 September 2026. By monthly volume. Each row is read against the lowest published US rate of every other provider we price. Source.
Omnisend fees, trial and support
| What | Omnisend | Source |
|---|---|---|
| 10DLC registration fees | Not published | Read Source 1 |
| Toll-free verification | Required before sending to US contacts, through a built-in tool in Store Settings. Omnisend's pages give 5 business days to 2 weeks, with no expedited option. No fee is stated. | Read Source 1 |
| Carrier fees | Included in the SMS and MMS price. | Read Source 1 |
| MMS rate | 3 times the SMS rate at each band, published as a multiplier rather than a dollar figure. MMS goes to US and Canada recipients only. | Read Source 1 Source 2 |
| Free trial | No SMS trial. A free plan exists, but for anyone subscribing on or after May 4, 2026 the Free and Standard plans cannot send SMS; texting needs the Pro plan and paid credits. | Read Source 1 |
| Minimum plan or spend | Pro plan from $59 a month (the price rises with contact count), the only plan with SMS for new subscribers, plus an SMS credit subscription of at least $10 a month. | Read Source 1 |
| Credit expiry | One-time SMS credits expire 60 days after purchase and are non-refundable. One-time top-ups are $5, $10, $25 or a custom amount. | Read Source 1 |
| API and SDKs | true. A versioned REST API sends SMS and MMS campaigns (POST /api/campaigns with channel sms, then send). It targets segments, not single numbers. No SMPP. | Read Source 1 Source 2 |
| Web app | true. Web dashboard to connect a store, build audiences, run SMS campaigns and automations, schedule sends, and report on clicks, revenue and unsubscribes. | Read Source 1 |
| Email to SMS | Not published | Read Source 1 Source 2 Source 3 Source 4 |
| Integrations named | 280+ pre-built integrations, including Shopify, BigCommerce, WooCommerce, Wix, Gorgias, Yotpo, Zapier and Google Ads. | Read Source 1 |
| Support channels | In-app live chat, email (support@omnisend.com) and social media, starting with an AI assistant, Omni, that hands off to a human. Six languages. No phone number is published. | Read Source 1 |
| Support hours | 24/7, on every plan including Free. | Read Source 1 |
| SOC 2 | Not published | Read Source 1 Source 2 Source 3 Source 4 Source 5 |
| ISO 27001 | Not published | Read Source 1 Source 2 Source 3 Source 4 Source 5 |
| HIPAA | Not published | Read Source 1 |
| GDPR | Omnisend publishes a data processing agreement with Standard Contractual Clauses and a named sub-processor list, and offers GDPR consent collection. | Read Source 1 Source 2 |
| Opt-out handling (TCPA) | TCPA consent collection, automatic STOP handling, and an Acceptable Use Policy requiring prior express written consent and an 8 AM to 9 PM local sending window. | Read Source 1 Source 2 |
| 10DLC registration | Omnisend offers no 10DLC registration; US sending runs on toll-free numbers. Its Acceptable Use Policy puts A2P 10DLC and CTIA compliance on the merchant. | Read Source 1 |
| Founded | 2014, as Soundest; renamed Omnisend in 2017. SMS was added in 2018 and a US office opened in 2020. | Read Source 1 |
| Head office | Vilnius, Lithuania (Omnisend, UAB, Verkiu g. 25C-1, LT-08223 Vilnius). | Read Source 1 |
| Ownership | Not published | Read Source 1 |
| US contracting entity | The Terms of Use name Omnisend, UAB (Lithuania) and its affiliates. The DPA lists a US affiliate, Omnisend, Inc. (EIN 301200039), at 677 King Street. | Read Source 1 Source 2 |
| Coverage | SMS (text only) goes to recipients globally; MMS to the US and Canada only. | Read Source 1 |
| Uptime or SLA | Not published | Read Source 1 Source 2 |
Not published means Omnisend's own pages were checked on that day and state no figure. Nothing here is carried over from the earlier version of this review.
When Omnisend fits
Choose Omnisend when you run an online store and want campaigns, keywords and opt-in tools from one web dashboard. It suits a budget of $59 a month for Pro plus $10 in monthly credits. High spenders get the lowest rate, 0.7c per message at $10,000+ in monthly credit spend, read September 9, 2026. The free toll-free number, 280+ integrations including Shopify, and 24/7 chat support on every plan round out the fit. Omnisend offers no 10DLC registration, and its Acceptable Use Policy puts A2P 10DLC and CTIA compliance on the merchant (September 28, 2026), covered in the rules for business texting.
When to look elsewhere
Look elsewhere when you need 10DLC or a short code: Omnisend offers no 10DLC registration, and it does not publish a short code rental price as of September 9, 2026. API sending targets segments, not single numbers, with no SMPP. Omnisend does not publish an uptime figure or SLA (September 9, 2026). Credits expire 60 days after purchase, and no phone support exists.
Omnisend compared
Omnisend is ranked against the rest of its category: where Omnisend ranks among the best SMS marketing platforms in the USA.
Omnisend questions
How much does Omnisend pricing cost per SMS message?
Omnisend pricing per SMS message starts at 0.9c when you spend $10 to $49.99 in monthly credits, read September 9, 2026. The rate drops to 0.7c at $10,000+ in monthly credit spend. MMS costs 3 times the SMS rate.
Does Omnisend offer a free trial for SMS?
Omnisend offers no SMS free trial. A free plan exists, but subscribers on or after May 4, 2026 cannot send SMS on Free or Standard plans. Texting requires the Pro plan from $59 a month plus paid credits.
What was Omnisend called before the rename?
Omnisend was called Soundest before the rename. The company was founded in 2014, renamed Omnisend in 2017, added SMS in 2018 and opened a US office in 2020. Its head office remains in Vilnius, Lithuania.