Community Review

Community is a business-texting platform that lets brands, sports teams, artists, and creators run two-way conversational SMS, MMS, WhatsApp, and Apple Messages for Business through a managed, quote-only subscription. Founded in 2019, Community sells three plan tiers, Small Business, Mid Market, and Enterprise, but publishes no rate card, no per-message price, and no plan price anywhere on its site as of September 9, 2026. The platform offers no free trial, and its overall score reflects the gap between its strong compliance and integration story and its complete pricing opacity.

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Community pricing

Community does not publish a per-message SMS rate at any tier. Its three plans, Small Business, Mid Market, and Enterprise, are quote-only, and the only CTAs on the pricing page are “Get personalized pricing” and “Get a Demo.” The demo-request page states an indicative annual-investment range starting at $5,000 per year, but that figure is a marketing estimate, not a contractual plan price. The one hard dollar figure Community publishes anywhere is the 10DLC pass-through fee: a $94 one-time TCR registration fee plus $10 per month maintenance, charged per phone number. Billing is per SMS segment, 160 characters for GSM-7, 70 for Unicode, and fees are set in a signed Order Form, invoiced net-30, on a standard 12-month auto-renewing subscription term. All pricing details were captured on September 9, 2026.

Pricing captured September 9, 2026 from community.com/pricing and community.com/legal/customer-terms. Community does not publish a rate card; all figures above are quote-only.

Community pricing page, captured through a US proxy, September 9, 2026.

Community features

Community’s feature set centers on conversational two-way messaging across SMS, MMS, WhatsApp, and Apple Messages for Business, with a unified inbox that routes replies by intent and offers AI-drafted response suggestions. The platform auto-selects MMS when a message benefits from it and falls back gracefully when it does not.

Community lists 17 named integrations spanning CRM, commerce, ticketing, and data warehouses, including Salesforce, Shopify, Zapier, Databricks, Snowflake, Mailchimp, and Adobe Journey Optimizer. The developer hub at developer.community.com documents three API families, Async REST API, Data Export API, and Webhooks, but access requires manual provisioning by Community’s team and is absent from the Small Business plan.

Community reliability and compliance

Community has obtained a SOC 2 Type 2 report covering security, availability, and confidentiality, and its Trust Center lists compliance with CCPA and GDPR alongside that certification. The platform does not publish ISO 27001 certification.

Community handles 10DLC brand and campaign registration, throughput tiers, and carrier policy enforcement in the US and Canada, and supports short codes in both markets. The platform states that it provides “built-in safeguards and expert guidance” for TCPA and CTIA compliance, but it does not publish toll-free verification details on any page checked.

Community does not publish an uptime SLA. Its Customer Terms commit only to “commercially reasonable efforts to make the Service available at all times” and explicitly disclaim that the service will be “error-free or uninterrupted.” The platform does not publish a public status page, status.community.com fails DNS resolution, and no status link appears in the footer, sitemap, or help center.

Community is not HIPAA compliant. Its help center states this explicitly: “Community is not currently HIPAA compliant,” and its Customer Terms classify protected health information as data customers must not upload.

Community support

Community provides support through an in-product widget and a Zendesk help center with a “Submit a request” form. Higher-tier plans include a named account manager or dedicated customer success manager. The help center covers nine product categories, and the developer hub at developer.community.com offers per-endpoint API reference pages.

Community does not publish support hours on any page checked. It does not publish a US support phone number. The help center directs users to “reach out to your dedicated account manager or contact Support using the bubble located at the bottom right of your screen.”

Community alternatives

Podium, bundles review-generation and payments collection into the same messaging inbox, making it a stronger fit for local and multi-location businesses that want reputation management alongside texting, which Community does not offer.

Textline, publishes per-agent seat pricing plans rather than Community’s quote-only model, and integrates natively with helpdesk tools like Zendesk and Salesforce for a support-team-first texting workflow.

Weave, combines two-way texting with VoIP phone, payments, and review tools in one platform, aimed at healthcare, dental, and veterinary practices rather than the brand, creator, and sports-team engagement niche Community targets.

Community verdict

Pros

• SOC 2 Type 2 report obtained covering security, availability, and confidentiality
• Unified two-way inbox with AI-drafted replies on every send, routing by intent
• Native MMS with automatic fallback when MMS is unavailable
• Data-export API refreshing campaign performance, link analytics, and member details every 24 hours as CSV or JSON
• 17 named integrations spanning CRM, commerce, ticketing, and data warehouses

Cons

• No published per-message rate at any tier; all three plans are quote-only
• Not HIPAA compliant, with an explicit published statement to that effect
• No published uptime SLA; Customer Terms disclaim error-free or uninterrupted service
• API, data downloads, outbound webhooks, and campaign scheduling are gated to Mid Market and above
• $94 one-time plus $10 per month per-number 10DLC pass-through fee on top of the undisclosed platform fee

Community suits brands, sports teams, artists, and creators who want a managed conversational-engagement platform with built-in 10DLC handling and TCPA and CTIA tooling, and who are comfortable signing an annual Order Form without seeing a price list first. Its coverage is US and Canada for SMS and MMS, with the rest of the world available only through WhatsApp, so it does not suit buyers who need SMS delivery outside North America.

Community does not suit cost-conscious self-serve buyers who want a visible rate card before signing up, developers who need immediate API access, gated to Mid Market and above with manual provisioning, or anyone who requires HIPAA-compliant messaging or a contractual uptime SLA.

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