Community review
Community is a premium direct messaging platform that prices by quote rather than by published per-message rates (pricing). Its pricing page lists Small Business, Mid Market, and Enterprise tiers without public dollar amounts as of October 23, 2026. A demo page states indicative annual investments typically ranging from $5,000 to $1M+ depending on audience size and objectives, which is a marketing indication rather than a guaranteed contract price (demo).
Alain Grossbard OAM, with Justin Grossbard Updated How we rate Reader supported, we may earn a commission Reader supported. We may earn a commission when you sign up through a link on this page, and it never changes a score. How we make money.
Community cost at your volume
No calculator here: Community publishes plan prices but no price per message, so no monthly figure at a volume can be computed. The plans are in the table below.
Community scores
| Value for money | 0 | |
|---|---|---|
| Features | 8 | |
| Reliability | 0 | |
| Reputation | 4 | |
| Compliance | 6.5 | |
| Customer service | 4 |
Six criteria, equally weighted, each scored out of 10 from Community's own published pages (how we rate).
Community US rates
| As published | Price | How it compares |
|---|---|---|
| Plans | No plan price. The demo request page states an indicative annual investment from $5,000 a year (range $5,000 to $1M+); a marketing figure, not a contract term. Contracts are signed Order Forms, invoiced net-30, non-refundable, on a 12-month auto-renewing term. | No price per message is published, so there is nothing to rank |
Community publishes no US per message rate a buyer can read before talking to sales. Source.
Community fees, trial and support
| What | Community | Source |
|---|---|---|
| 10DLC registration fees | $94 one-time TCR registration fee plus $10 a month maintenance, charged per phone number. Extra fees may apply for multiple use cases on one number. | Read Source 1 |
| Toll-free verification | Not published | Read Source 1 Source 2 Source 3 Source 4 |
| Carrier fees | Not published | Read Source 1 Source 2 Source 3 |
| MMS rate | Not published | Read Source 1 Source 2 |
| Free trial | Not published | Read Source 1 |
| Minimum plan or spend | No plan price. The demo request page states an indicative annual investment from $5,000 a year (range $5,000 to $1M+); a marketing figure, not a contract term. Contracts are signed Order Forms, invoiced net-30, non-refundable, on a 12-month auto-renewing term. | Read Source 1 Source 2 |
| API and SDKs | Yes, on Mid Market and above only: an async REST API, a Data Export API (CSV or JSON, refreshed every 24 hours) and outbound webhooks. Access must be provisioned by Community's team. No SMPP. | Read Source 1 Source 2 Source 3 |
| Web app | Web dashboard and iOS app. Two-way messaging in a unified inbox, with automations routing replies by intent and AI help drafting answers. Reporting exports campaign, link and member data. Texts can be scheduled (campaign scheduling is Mid Market and above). | Read Source 1 Source 2 Source 3 |
| Email to SMS | Not published | Read Source 1 Source 2 Source 3 Source 4 Source 5 |
| Integrations named | 17 named integrations: Salesforce, Adobe Journey Optimizer, GrowthLoop, Hightouch, Shopify, ActBlue, Seated, SET.Live, Bandsintown, WIT Contest Integrations, Tradable Bits, Rivet, Formstack, Zapier, Databricks, Snowflake and Mailchimp | Read Source 1 |
| Support channels | In-product support chat bubble, a help center with a Submit a request form, and a named account manager or dedicated CSM on higher plans. No US support phone number published. | Read Source 1 Source 2 Source 3 |
| Support hours | Not published | Read Source 1 Source 2 Source 3 Source 4 |
| SOC 2 | SOC 2 Type 2 report covering security, availability and confidentiality; the report is available on request through its Trust Center | Read Source 1 Source 2 |
| ISO 27001 | Not published | Read Source 1 Source 2 Source 3 |
| HIPAA | Not HIPAA compliant, by its own help center; the Customer Terms class health information as Restricted Data customers must not upload | Read Source 1 Source 2 |
| GDPR | Community's Trust Center lists GDPR and CCPA alongside SOC 2 Type 2 | Read Source 1 |
| Opt-out handling (TCPA) | Built-in TCPA and CTIA safeguards: consent, STOP handling, quiet hours (the API names an 11am to 8pm ET window), sensitive content detection and a 13+ age gate | Read Source 1 Source 2 |
| 10DLC registration | Community handles 10DLC brand and campaign registration, throughput tiers and carrier policy enforcement | Read Source 1 |
| Founded | 2019, by Guy Oseary, Ashton Kutcher, Josh Rosenheck and Matthew Peltier | Read Source 1 |
| Head office | Two current US addresses: Santa Monica, CA (legal notice address in the Customer Terms) and 8533 Irvine Center Drive, #60, Irvine, CA 92628 (contact address in the Privacy Policy) | Read Source 1 Source 2 |
| Ownership | Community.com, Inc. No parent company, acquisition or rename is stated. CEO Jeremy Schultz since November 2024; chairman Robert Wolf since 2022. | Read Source 1 Source 2 |
| US contracting entity | Community.com, Inc., a Delaware corporation | Read Source 1 |
| Coverage | SMS and MMS in the US and Canada only; other countries are reached only through WhatsApp | Read Source 1 Source 2 |
| Uptime or SLA | Not published | Read Source 1 Source 2 |
Not published means Community's own pages were checked on that day and state no figure. Nothing here is carried over from the earlier version of this review.
When Community fits
Choose Community when your subscribers are in the United States or Canada, since SMS and MMS stop there and other countries are reached only through WhatsApp. It fits a budget above $5,000 a year, the indicative floor on its demo request page (read September 9, 2026). You send campaigns from the web dashboard or iOS app, and Community handles 10DLC brand and campaign registration for you. Mid Market and above plans add an async REST API and outbound webhooks. Community publishes a politics, advocacy and government page with geo-targeted turnout reminders, donation links and voter status segments, read September 28, 2026, which our political text messaging guide draws on.
When Community does not fit
Look elsewhere when you need a price per message, since Community publishes none as of September 9, 2026, or a published uptime figure, support hours, or US support phone number, none of which it publishes. It is not HIPAA compliant; its Customer Terms class health information as Restricted Data. Contracts run on a 12-month auto-renewing term, invoiced net-30 and non-refundable, so short commitments do not fit. Countries beyond the US and Canada are reachable only through WhatsApp.
Community compared
Community is ranked against the rest of its category: where Community ranks among the best SMS marketing platforms in the USA.
Community pricing tiers
Community publishes three plan tiers on its pricing page as of October 23, 2026 (pricing). Small Business includes a dedicated 10DLC phone number, two-way messaging, member opt-in and opt-out management, web and iOS app access, standard reporting, one-time number import, Zapier integrations, and 5 platform admin roles. Mid Market includes everything in Small Business plus message-flow automations, campaign scheduling, API access, outbound webhooks, custom signup forms, ongoing number imports, campaign surveys, advanced onboarding, and premier support. Enterprise adds SSO, white-glove onboarding, and a dedicated support team.
No tier carries a public dollar price. Community requires a quote for all three plans (quote form). The demo page states as of October 23, 2026 that annual investments typically range from $5,000 to $1M+ depending on audience size and objectives (demo). That $5,000 figure is a marketing indication of scale, not a guaranteed minimum contract, not a monthly price, and not the price of a named tier. Community does not publish a per-message rate on its pricing page.
Each tier adds features cumulatively. Enterprise includes everything in Mid Market, and Mid Market includes everything in Small Business. Community does not state that every plan includes the Mid Market feature set, so treat the feature lists as tier-specific rather than universal.
Getting an accurate Community quote
Community does not publish per-message rates or plan dollar prices, so your quote depends on the details you provide (pricing). Before requesting pricing, gather your audience size and your expected monthly outbound SMS and MMS volume. Ask whether replies are charged, how segments are counted for messages over 160 characters, and what the minimum spend is. Ask about overage rates, carrier and registration and number charges, the renewal term, how many admin roles are included, and ask to confirm that API access, SSO, and any extras are included in your written quote (quote form).
A demo request is not a free messaging trial. Community positions the demo as a walkthrough of its platform, and the pricing form asks for business details rather than granting message credits (demo).
Before you commit, check that the published tiers actually match your requirements, including the admin role counts and integration needs listed above. To compare providers that publish their prices, use our marketing SMS comparison.
Community questions
Is community.com real?
Community.com is a real SMS marketing platform, founded in 2019 by Guy Oseary, Ashton Kutcher, Josh Rosenheck and Matthew Peltier, and operated by Community.com, Inc., a Delaware corporation (read September 9, 2026).
Does Community offer a free trial?
Community does not publish free trial terms, checked on September 9, 2026, so no free trial offer is confirmed on its own pages.
How much does Community cost per message?
Community does not publish a per-message rate or plan dollar price as of October 23, 2026 (pricing). Its demo page states annual investments typically range from $5,000 to $1M+ (demo). Request a quote for actual pricing (quote form).
Which Community plan tier includes API access?
Mid Market includes API access along with message-flow automations, campaign scheduling, outbound webhooks, custom signup forms, and ongoing number imports (pricing). Enterprise adds SSO on top of everything in Mid Market.