Klaviyo review
Klaviyo is an SMS marketing platform with a $0 entry point: its free plan covers 250 active profiles, 500 email sends and $5 of mobile messages a month (read September 9, 2026). There is no time limited trial. Texting beyond that allowance runs on a separate prepaid monthly Mobile Messaging plan. We score Klaviyo 4.58 out of 10.
Alain Grossbard OAM, with Justin Grossbard Updated How we rate Reader supported, we may earn a commission Reader supported. We may earn a commission when you sign up through a link on this page, and it never changes a score. How we make money.
Klaviyo cost at your volume
No calculator here: Klaviyo publishes no rate or plan price that turns a monthly volume into a figure (its own pages checked 9 September 2026). The table below shows what it does publish.
Klaviyo scores
| Value for money | 4 | |
|---|---|---|
| Features | 8 | |
| Reliability | 1 | |
| Reputation | 3.5 | |
| Compliance | 5 | |
| Customer service | 6 |
Six criteria, equally weighted, each scored out of 10 from Klaviyo's own published pages (how we rate).
Klaviyo US rates
| As published | Price | How it compares |
|---|---|---|
| Plans | $0: a free plan exists. Texting beyond its $5 monthly allowance is a separate prepaid monthly Mobile Messaging plan, bought upfront; email and SMS plans are upgraded independently. | No price per message is published, so there is nothing to rank |
| Long code rental | Not offered for US sending; US number types are toll-free and short code. Where long codes exist (other countries) they are included free. | Published number rental terms |
| Toll free number rental | Free. A toll-free number is created automatically when you set up SMS in the US. | Published number rental terms |
Read from Klaviyo's own pricing page on 9 September 2026. Monthly plans with credits; one credit is one SMS segment where the provider says so. Source.
Klaviyo fees, trial and support
| What | Klaviyo | Source |
|---|---|---|
| 10DLC registration fees | Not published | Read Source 1 Source 2 Source 3 |
| Toll-free verification | Toll-free numbers must be verified; it typically takes 2 to 5 business days, and not all industries are eligible. No fee is stated. | Read Source 1 |
| Carrier fees | Included in the plan rate, with no separate carrier fee line on the invoice. | Read Source 1 |
| MMS rate | Not published | Read Source 1 |
| Free trial | No time limited trial. A permanent free plan covers up to 250 active profiles, 500 email sends a month and $5 of mobile messages a month. Free accounts get email support for their first 60 days only. | Read Source 1 Source 2 |
| Minimum plan or spend | $0: a free plan exists. Texting beyond its $5 monthly allowance is a separate prepaid monthly Mobile Messaging plan, bought upfront; email and SMS plans are upgraded independently. | Read Source 1 |
| Credit expiry | Monthly plan spend does not roll over. | Read Source 1 |
| API and SDKs | true. The Campaigns API sends email, SMS and push campaigns. Public OpenAPI spec, Postman workspace, SDKs and per endpoint rate limits. No SMPP. | Read Source 1 Source 2 |
| Web app | true. Web account with drag and drop email and SMS editors, automations (flows), segmentation, scheduling and reports. | Read Source 1 |
| Email to SMS | Not published | Read Source 1 Source 2 Source 3 |
| Integrations named | 350+ apps, including Shopify, Salesforce Commerce Cloud, Wix, WooCommerce, Magento, BigCommerce, ChatGPT, Claude, Meta, Snowflake, BigQuery and Azure. | Read Source 1 |
| Support channels | Email and chat support, help center, community, Klaviyo Academy, 1:1 onboarding sessions, deliverability and compliance experts, and customer success management. No public phone number; the contact page routes to the account login. | Read Source 1 Source 2 |
| Support hours | Email 24/7; chat 24/5, with weekend and holiday hours varying by plan. | Read Source 1 |
| SOC 2 | Klaviyo says it undergoes annual third party audits in line with standards such as SOC 2 and ISO 27001. No SOC 2 report type, period, auditor or date is published; the report is available on request. | Read Source 1 |
| ISO 27001 | Klaviyo's trust center shows ISO 27001 and ISO 27017 badges. | Read Source 1 |
| HIPAA | Not published | Read Source 1 Source 2 Source 3 Source 4 |
| GDPR | Klaviyo's trust center lists GDPR, alongside CCPA and PCI DSS badges. | Read Source 1 |
| Opt-out handling (TCPA) | Built in consent safeguards, Quiet Hours, and region specific compliance and opt out language added to texts by default. | Read Source 1 |
| 10DLC registration | Not published | Read Source 1 Source 2 Source 3 |
| Founded | 2012, by Andrew Bialecki and Ed Hallen | Read Source 1 |
| Head office | 125 Summer Street, Floor 6, Boston, MA 02111 (global headquarters) | Read Source 1 |
| Ownership | Not published | Read Source 1 Source 2 |
| US contracting entity | Klaviyo, Inc. | Read Source 1 |
| Coverage | SMS in 20+ countries per the SMS page; the compliance page lists 22 named countries, including the US. | Read Source 1 Source 2 |
| Uptime or SLA | Not published | Read Source 1 Source 2 |
Not published means Klaviyo's own pages were checked on that day and state no figure. Nothing here is carried over from the earlier version of this review.
Klaviyo for customer service texting
Klaviyo documents a Gorgias integration where eligible incoming SMS creates or reopens a Gorgias SMS ticket, and replies from that ticket are sent as SMS through a toll-free number, long code or short code associated with your Klaviyo account. You can sync each messaging channel to only 1 helpdesk integration, and replies sent from a Klaviyo Inbox do not continuously sync back to Gorgias. A customer image or GIF will not be displayed in Gorgias, and you cannot send MMS messages from there (source, read October 23, 2026).
Showing 1 documented routes.
| Provider and help desk | Where you reply | Ticket behavior | Requirements and limits |
|---|---|---|---|
| KlaviyoGorgias | Gorgias SMS ticketEmbedded app | Eligible incoming SMS creates or reopens a ticket | One help desk per channel; no MMS sending or incoming image displayProvider documentation read |
No documented routes match these filters. Try another help desk or reply method.
Compare Klaviyo with other customer service texting providers
When Klaviyo fits
Klaviyo fits a US ecommerce team already inside its ecosystem: the platform offers 350+ integrations including Shopify, Wix and BigCommerce (read September 9, 2026). Choose it for campaign and flow based SMS to opt-in subscribers at moderate volume, using the toll-free number created automatically at setup, which is free. Drag and drop editors, segmentation and a permanent free plan with $5 of monthly mobile messages suit a small budget testing SMS. Klaviyo offers RCS for Business with verified profiles, read September 28, 2026, though the page does not state US availability; our RCS for business page covers the channel.
When Klaviyo does not fit
Look elsewhere when you need published per-message pricing: Klaviyo does not publish a US rate per message, short code fees, 10DLC fees or MMS rates (checked September 9, 2026). Reliability is hard to judge because Klaviyo does not publish an uptime figure (checked September 9, 2026). Long code sending is not offered in the US, and monthly plan spend does not roll over, so you pay again each month for the allowance you need.
Klaviyo compared
Klaviyo is ranked against the rest of its category: where Klaviyo ranks among the best SMS marketing platforms in the USA.
Klaviyo billing units
Klaviyo charges per SMS segment per recipient, per its billing guide read October 23, 2026. Carrier fees are bundled into the plan rate, the plan is purchased upfront before sending, and unused plan spend does not roll over. A store sending long messages or many segments pays for each segment of each recipient, so the effective per-customer cost scales with message length.
The second source matters as much as the first. The same guide records a move from credits to per-message dollar rates starting July 13, 2026, per the transition page read October 23, 2026, and the Shopify listing still advertises $15 per month up to 1,250 SMS and MMS credits including carrier fees. A store comparing apps today could meet either presentation, and which one applies requires an account lookup.
Klaviyo Shopify review
Klaviyo offers Shopify order updates only on paid accounts. Each message must be approved by Klaviyo, either through a pre-approved template or a submitted custom message (Klaviyo order updates).
The source states that the consent described for these order updates applies only to that one order. It does not describe marketing permission, so do not treat the order consent as broader marketing consent. Compare this workflow against other providers in our Shopify SMS comparison.
Klaviyo questions
How much does Klaviyo cost?
Klaviyo does not publish a cost per message (checked September 9, 2026). Entry is $0: the free plan includes 250 profiles and $5 of mobile messages a month; texting beyond that needs a separate prepaid monthly Mobile Messaging plan.
Is there a Klaviyo free plan or free trial?
There is no time limited Klaviyo free trial. The Klaviyo free plan is permanent and covers 250 active profiles, 500 email sends a month and $5 of mobile messages (read September 9, 2026).
What is Klaviyo?
Klaviyo is an SMS marketing platform built around ecommerce, founded in 2012 by Andrew Bialecki and Ed Hallen, with 350+ integrations including Shopify (read September 9, 2026).
How does Klaviyo bill SMS on Shopify plans?
Klaviyo bills per segment per recipient with carrier fees bundled into the plan rate, purchased upfront with no rollover, per its billing guide read October 23, 2026. Its Shopify listing still shows $15 per month up to 1,250 credits. The July 13, 2026 move to dollar rates is account-specific, so confirm your account before estimating cost.