Textline review
Textline is a business texting platform built around a shared inbox for two-way conversations. Its lowest US message rate is 3c per message on Add-On Message Credits, read September 9, 2026. A 14-day free trial starts in a Demo Department that texts only verified agent numbers. We score Textline 5.75 out of 10 overall.
Alain Grossbard OAM, with Justin Grossbard Updated How we rate Reader supported, we may earn a commission Reader supported. We may earn a commission when you sign up through a link on this page, and it never changes a score. How we make money.
Textline cost at your volume
No calculator here: Textline publishes per message rates, but the shared cost function this site prices every provider with does not yet model how Textline applies them, so no monthly figure is computed. The rates are in the table below.
Textline scores
| Value for money | 4 | |
|---|---|---|
| Features | 8 | |
| Reliability | 1 | |
| Reputation | 6.5 | |
| Compliance | 6.5 | |
| Customer service | 8.5 |
Six criteria, equally weighted, each scored out of 10 from Textline's own published pages (how we rate).
Textline US rates
| As published | Price | How it compares |
|---|---|---|
| Add-On Message Credits | 3.00c | Lower than 5 of 32 other providers' lowest US rates |
| Backup Message Credits | 4.00c | Lower than 3 of 32 other providers' lowest US rates, level with 1 |
| Long code rental | Essentials includes 1 number and Pro includes 2; each additional number is $15 a month. | Billed on top of message charges |
| Toll-free number rental | No monthly toll-free registration fee (Textline's wording: at this time). Numbers beyond the plan allowance are $15 a month each. | Billed on top of message charges |
Read from Textline's own US pricing page on 9 September 2026. By credit bundle. Each row is read against the lowest published US rate of every other provider we price. Source.
Textline fees, trial and support
| What | Textline | Source |
|---|---|---|
| 10DLC registration fees | $0 brand registration, a $15 one-time vetting fee, $15 a month per campaign, and $25 a month per number still unregistered 14 days after it is added. The campaign fee is waived if you own your Twilio number. | Read Source 1 Source 2 |
| Toll-free verification | Toll-free numbers need a separate toll-free registration. No verification fee is stated, and there is no monthly toll-free registration fee. | Read Source 1 |
| Carrier fees | Not published | Read Source 1 Source 2 |
| MMS rate | A US MMS uses 3 credits to send and 3 to receive. MMS is available in the US and Canada only. | Read Source 1 Source 2 |
| Free trial | 14-day free trial. It starts in a Demo Department that can text only the agents' verified numbers; texting contacts needs a department and a fully verified number. | Read Source 1 |
| Minimum plan or spend | Not published | Read Source 1 Source 2 Source 3 |
| Credit expiry | Included credits expire each month and do not roll over; Add-On and Backup credits roll over. | Read Source 1 |
| API and SDKs | REST API plus a separate Reporting API, webhooks signed with SHA-256, and a 200 requests per minute limit. Textline says API access needs the Standard Plan or above. | Read Source 1 Source 2 |
| Web app | Shared inbox web dashboard for two-way texting, with templates, scheduled messages and reporting. | Read Source 1 Source 2 |
| Email to SMS | Not published | Read Source 1 Source 2 Source 3 Source 4 Source 5 |
| Integrations named | 20 named integrations, including Salesforce, HubSpot, Zendesk, Zapier, Slack and Freshdesk. Textline can also run on your own Twilio account, and lists SignalWire and Vonage integrations. | Read Source 1 Source 2 |
| Support channels | Text, phone, email, a web form and an in-app widget. US lines: sales +1 (888) 610-3537, phone support +1 (833) 366-5840, text +1 (415) 849-4349. Basic support on every plan; priority support with a success manager on higher plans. | Read Source 1 Source 2 Source 3 |
| Support hours | 9:00am to 5:00pm PST, Monday to Friday. No 24/7 support published. | Read Source 1 |
| SOC 2 | Textline states it is SOC 2 compliant. No auditor, report type or report date is published. | Read Source 1 |
| ISO 27001 | Not published | Read Source 1 |
| HIPAA | HIPAA Essentials and HIPAA Pro plans, at different base fees from the standard plans, with a Business Associate Agreement signed through HelloSign. | Read Source 1 Source 2 |
| Opt-out handling (TCPA) | Double opt-in is required for promotional and HIPAA messages, with STOP and HELP handling, a consent web form, stored consent status and a consent gate on the message bar. | Read Source 1 Source 2 |
| 10DLC registration | Textline registers brands and campaigns as the CSP for numbers it provides; numbers brought from other carriers register through them. | Read Source 1 |
| Founded | Not published | Read Source 1 Source 2 Source 3 Source 4 |
| Head office | Nashville, Tennessee; most staff work remotely. | Read Source 1 |
| Ownership | Inunity lists Textline.com among its portfolio brands, alongside Textedly and Mozeo. No acquisition date is published. | Read Source 1 |
| US contracting entity | Textline, Inc. | Read Source 1 |
| Coverage | International texts cost more credits, not more per credit: Canada 1, UK and Australia 4, Indonesia 35, Papua New Guinea 59. Only some destinations can receive replies. | Read Source 1 |
| Uptime or SLA | Not published | Read Source 1 |
Not published means Textline's own pages were checked on that day and state no figure. Nothing here is carried over from the earlier version of this review.
When Textline fits
Textline fits a US team that runs two-way customer messaging from a shared inbox, with a 14-day free trial to test the workflow. Essentials includes 1 number and Pro includes 2, with extra numbers at $15 a month as of September 9, 2026. Toll-free numbers carry no monthly registration fee. The 20 named integrations include Salesforce, HubSpot, Zendesk and Zapier. Textline also maintains a page on texting for schools, covering emergency alerts, attendance reminders and two-way messages with parents, no app needed, read September 28, 2026.
When to look elsewhere
Look elsewhere when you need guaranteed uptime, because Textline does not publish an uptime figure as of September 9, 2026. Short codes carry the same gap: Textline does not publish a short code price on that date. Support runs 9:00am to 5:00pm PST, Monday to Friday, with no 24/7 line published. Included credits expire each month, so low-volume months waste paid credits.
Textline compared
Textline is ranked against the rest of its category: where Textline ranks among the business text messaging service providers.
Textline questions
How much does Textline pricing cost per message?
Textline pricing starts at 3c per message with Add-On Message Credits, read September 9, 2026. Backup Message Credits cost 4c. Included credits expire each month, while Add-On and Backup credits roll over.
Does the Textline free trial let you text real contacts?
The Textline free trial runs 14 days and starts in a Demo Department that texts only verified agent numbers. Texting real contacts requires a department and a fully verified number.
What is Textline used for?
Textline is used for two-way business texting through a shared inbox, with templates, scheduled messages and reporting. It also offers a REST API, a Reporting API and 20 named integrations.