Heymarket review
Heymarket is a business texting platform built around a shared inbox for two-way customer messaging. Its Standard plan costs $20 per user a month billed annually, with a 2 user minimum, as read on September 9, 2026. A free trial requires no credit card, though its length is not published (September 22, 2026). We score Heymarket 5.50 out of 10.
Alain Grossbard OAM, with Justin Grossbard Updated How we rate Reader supported, we may earn a commission Reader supported. We may earn a commission when you sign up through a link on this page, and it never changes a score. How we make money.
Heymarket cost at your volume
No calculator here: Heymarket prices by plan, and the shared cost function this site prices every provider with does not yet model its plans, so no monthly figure is computed. The plans, what each includes and the price of each message beyond it are in the table below.
Heymarket scores
| Value for money | 3 | |
|---|---|---|
| Features | 8 | |
| Reliability | 1 | |
| Reputation | 6 | |
| Compliance | 8 | |
| Customer service | 7 |
Six criteria, equally weighted, each scored out of 10 from Heymarket's own published pages (how we rate).
Heymarket US rates
| As published | Price | How it compares |
|---|---|---|
| 500 to 9,999 credits/month | 3.00c per SMS beyond the plan | Lower than 5 of 32 other providers' lowest US rates, level with 1 |
| 10K to 24,999 credits/month | 2.50c per SMS beyond the plan | Lower than 6 of 32 other providers' lowest US rates |
| 25K to 49,999 credits/month | 2.00c per SMS beyond the plan | Lower than 6 of 32 other providers' lowest US rates, level with 4 |
| 50K and above credits/month | 1.50c per SMS beyond the plan | Lower than 13 of 32 other providers' lowest US rates |
| Long code rental | No separate monthly number fee; each licensed user gets an inbox and a phone number if needed | Billed on top of message charges |
Read from Heymarket's own US pricing page on 9 September 2026. By monthly plan. Each row is read against the lowest published US rate of every other provider we price. Source.
Heymarket fees, trial and support
| What | Heymarket | Source |
|---|---|---|
| 10DLC registration fees | $10 a month per campaign, covering all 10DLC registration and compliance | Read Source 1 |
| Toll-free verification | Supported; toll-free numbers go through a verification process covering the business, messaging use, and opt-in and opt-out handling. No fee published. | Read Source 1 |
| Carrier fees | Not published | Read Source 1 |
| MMS rate | MMS uses 2 credits per message, at the committed tier's credit rate | Read Source 1 |
| Free trial | Free trial, no credit card required. Trial length not published. | Read Source 1 |
| Minimum plan or spend | Standard at $20 per user a month billed annually or $24 billed monthly, with a 2 user minimum on every plan, plus message credits. Plus $41/$49, Pro $62/$75, Enterprise custom. | Read Source 1 |
| Credit expiry | Credits do not roll over; they are tied to the subscription term | Read Source 1 |
| API and SDKs | Yes, a REST API for messages, contacts, conversations and webhooks; API access is on the Pro and Enterprise plans only. Rate limit 500 requests a minute. | Read Source 1 Source 2 |
| Web app | Yes. Web app on current Chrome, Edge, Firefox and Safari, plus iOS and Android apps. Two-way messaging, message scheduling, templates and basic reporting on every plan; advanced reporting from Plus. | Read Source 1 Source 2 |
| Email to SMS | Not published | Read Source 1 Source 2 Source 3 |
| Smpp | Not published | Read Source 1 Source 2 |
| Integrations named | Built-in integrations including Salesforce, HubSpot, Microsoft Teams, Slack, Zapier, Zendesk, Aircall, Shopify, Clio, Help Scout, Pipedrive and Calendly. Salesforce is a paid add-on at $7.50 per user a month; most others need Plus or higher. | Read Source 1 Source 2 Source 3 |
| Support channels | Email support on every plan; in-app live chat from Plus up; a help center. No voice support number is published; (415) 562-0500 is a text-only sales line. | Read Source 1 Source 2 |
| Support hours | Standard and Plus: 9 AM to 8 PM ET, Monday to Friday, excluding holidays. Pro and Enterprise: 9 AM to 8 PM ET, every day of the year including holidays. | Read Source 1 |
| SOC 2 | Heymarket states a SOC 2 Type 2 compliant platform; its Trust Center lists a 2025 SOC 2 Type 2 report available on request | Read Source 1 Source 2 |
| ISO 27001 | Not published | Read Source 1 Source 2 |
| HIPAA | Publishes a Business Associate Agreement incorporated by reference into its Terms of Service for HIPAA covered entities. HIPAA-enabled mode is on Pro and Enterprise only. | Read Source 1 Source 2 |
| GDPR | Heymarket's Trust Center lists GDPR alongside CCPA, CPRA and PIPEDA | Read Source 1 |
| Opt-out handling (TCPA) | Opt-in management by keyword, contact record, form, integration and API; automatic opt-out language; double opt-in on Pro and Enterprise; quiet hours from Plus | Read Source 1 Source 2 |
| 10DLC registration | Guided 10DLC registration and tracking through a Compliance Center, billed at $10 a month per campaign | Read Source 1 |
| Founded | Not published | Read Source 1 |
| Head office | 333 Bryant St, Suite 310, San Francisco, CA 94107, United States | Read Source 1 |
| Ownership | Heymarket is a trading name of Common Sun, Inc.; no parent company, acquisition or funding is stated | Read Source 1 |
| US contracting entity | Common Sun, Inc. d.b.a. Heymarket, San Francisco | Read Source 1 Source 2 |
| Coverage | US and Canada only | Read Source 1 Source 2 |
| Carrier routes | A help article says Heymarket sends SMS through Bandwidth; its status page also monitors Twilio SMS and Twilio MMS. The split between carriers is not stated. | Read Source 1 Source 2 |
| Uptime or SLA | Not published | Read Source 1 Source 2 |
Not published means Heymarket's own pages were checked on that day and state no figure. Nothing here is carried over from the earlier version of this review.
When Heymarket fits
Heymarket fits a US team that runs two-way conversations from a shared inbox and wants per-user seats rather than a flat platform fee. Each licensed user gets an inbox and a phone number if needed, with no separate monthly number fee (September 9, 2026). A team sending 25,000 to 49,999 credits a month pays 2c per SMS beyond the plan, dropping to 1.5c at 50,000 and above. A business that needs HIPAA-enabled mode, a REST API on Pro at $62 per user a month billed annually, or guided 10DLC registration at $10 a month per campaign gets all three. Heymarket also offers a textable number on listings, read September 28, 2026, which our real estate texting services guide puts to work.
When to look elsewhere
Look elsewhere when you need published uptime figures, since Heymarket does not publish them as of September 9, 2026. A team sending under 10,000 credits a month pays 3c for each SMS beyond the plan, and credits do not roll over because they are tied to the subscription term (September 9, 2026). A business that needs a published short code or toll-free number price will not find one; Heymarket does not publish either as of September 9, 2026. Coverage is US and Canada only, so global senders are out.
Heymarket compared
Heymarket is ranked against the rest of its category: where Heymarket ranks among the business text messaging service providers.
Heymarket questions
How much does Heymarket cost per month?
Heymarket costs $20 per user a month on Standard billed annually, or $24 billed monthly, with a 2 user minimum on every plan, as read on September 9, 2026. Each SMS beyond the plan's included credits costs 3c at the 500 to 9,999 credit tier.
Does Heymarket offer a free trial?
Heymarket offers a free trial with no credit card required, as checked on September 22, 2026. The trial length is not published on Heymarket's own pages.
What is Heymarket?
Heymarket is a business texting platform for two-way customer messaging through a shared inbox. It covers US and Canada only, with web and mobile apps and integrations including HubSpot, Slack and Zendesk (September 9, 2026).