Heymarket Review

Heymarket is a shared-inbox business-texting platform that charges a per-user monthly seat plus message credits billed by committed monthly volume. The headline price is $20 per user per month billed annually for the Standard plan, with a two-user minimum, plus message credits starting at 3.0 cents per credit for 500 to 9,999 credits per month. Heymarket offers a free trial with no credit card required, though the trial length is not published. The overall score is 7.4 out of 10. All figures captured September 9, 2026.

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Heymarket pricing

Heymarket charges a per-user monthly seat fee plus message credits billed by committed monthly volume, with a two-user minimum on every plan. The rate per credit drops as the committed volume rises, and the credit cost is set at the start of the subscription period regardless of the billing cycle. A 10DLC campaign fee of $10 per month per campaign applies on top of credits and seats. All figures captured September 9, 2026.

Credit consumption varies by channel: SMS and RCS cost 1 credit per 160-character segment, MMS costs 2 credits per message, and RCS rich messaging and AI Agent messages cost 3 credits per segment. Credits do not roll over to the next term. If messaging volume in a billing period exceeds the committed amount, additional credit bundles are automatically added and the higher volume remains in the subscription for all future renewals. Heymarket is available only in the US and Canada.

Heymarket pricing page, captured through a US proxy, September 9, 2026.

Heymarket features

Heymarket provides a shared inbox with one phone number per seat, with no separate long-code monthly number fee. The platform supports two-way SMS, MMS, and message scheduling, and includes a web dashboard with reporting. The REST API, documented across a roughly 90-page developer index, covers sending messages, managing contacts, organizing conversations, and connecting Heymarket to external systems. API access and HIPAA-enabled mode both require the Pro plan at $62 per user per month billed annually or $75 billed monthly. Heymarket lists 22 integrations including Salesforce, HubSpot, Microsoft Teams, Slack, Zendesk, Shopify, Pipedrive, and Zapier. A Salesforce add-on costs $7.50 per user per month.

Heymarket reliability and compliance

Heymarket does not publish an uptime figure or SLA. Its Terms of Service explicitly state the company does not warrant the service will be uninterrupted or error-free. Heymarket sends SMS through Bandwidth, and its status page also monitors Twilio SMS and Twilio MMS as separate components.

On compliance, Heymarket holds a SOC 2 Type 2 certification, corroborated by a Vanta-backed Trust Center with a dated 2025 SOC 2 Type 2 report. Heymarket publishes a signed HIPAA Business Associate Agreement incorporated into the Terms of Service for Covered Entities, though HIPAA-enabled mode is available only on Pro and Enterprise plans. The platform handles 10DLC registration and compliance through a Compliance Center for a flat $10 per month per campaign, and supports toll-free verification. Heymarket does not publish ISO 27001 certification and does not support short codes.

Heymarket support

Support hours are 9 AM to 8 PM ET, Monday through Friday excluding holidays on Standard and Plus plans. Pro and Enterprise plans receive 9 AM to 8 PM ET support seven days a week including holidays. Heymarket does not publish a voice support phone number at any tier. The only phone contact, (415) 562-0500, is an SMS-only sales line listed under “Prefer texting?” and is not a support channel. The product help center and the developer documentation site provide self-service resources.

Heymarket alternatives

Podium bundles review generation, webchat, and payments alongside business texting, aimed at local multi-location businesses that want more than a messaging inbox.

Skipio is built around personal-number-style outbound sales texting and drip cadences, a different fit from Heymarket’s shared team inbox model.

Text Request offers a shared-inbox business-texting product with a simpler flat per-line pricing structure, an alternative for teams that want to avoid Heymarket’s combined per-seat-plus-credit-tier pricing.

Heymarket verdict

Pros

• Signed HIPAA Business Associate Agreement incorporated into the Terms of Service, not just a marketing badge
• SOC 2 Type 2 certified with a dated 2025 report on a Vanta-backed Trust Center
• One shared inbox and phone number per seat with no separate long-code monthly fee
• 10DLC registration and compliance handled for a flat $10 per month per campaign
• Deep developer documentation with a REST API and roughly 90-page index

Cons

• No uptime figure or SLA published; Terms of Service disclaims uninterrupted service
• Two-user minimum on every plan blocks single-seat buyers
• Overage permanently enlarges the subscription’s committed volume for all future renewals
• No published voice support phone number at any tier
• No SMPP and no short codes anywhere on the platform

Heymarket suits teams of two or more users that want a shared inbox for sales and support texting with named CRM integrations. It is a strong fit for healthcare-adjacent or regulated buyers needing a signed HIPAA BAA, but only on the Pro tier at $62 per user per month billed annually or Enterprise. Heymarket does not suit solo operators, high-volume SMS gateway programs, or buyers who need a contractual uptime commitment.

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Frequently asked questions