| 💻 Free Trial: | Yes |
| 🏢 Head Office | 417 Market Street, Suite 201, Chattanooga, Tennessee 37402, United States |
| 📅 Founded | 2014 |
| ⭐ Trustpilot Score: | 9.0/10 (469 reviews, September 2026) |
| ↔ Two Way SMS: | Yes |
| 💰 Price Guarantee: | Not published |
| 📊 SMS Reporting: | Yes |
Text Request is a US shared-inbox business texting platform founded in 2014 and now owned by Commify. Its monthly plans start at $59.99 for 1,000 texts with overage at $0.058/text, falling to $0.013/text at 250,000 texts. A 14-day free trial is available but set up by a representative. We last checked its pricing on 2026-09-09.
Text Request pricing
Text Request’s overage rates range from $0.058 on the $59.99 Basic plan to $0.013 on the High Volume Tier 3 plan ($2,900/month for 250,000 texts). Every plan includes a monthly text allowance, and inbound and outbound texts both count against it. Longer messages and MMS consume multiple texts.
| Plan | Monthly price | Included texts | Overage per text |
|---|---|---|---|
| Basic | $59.99 | 1,000 | $0.058 |
| Starter | $145.00 | 2,500 | $0.058 |
| Corporate | $295.00 | 6,500 | $0.049 |
| Enterprise | $575.00 | 20,000 | $0.032 |
| High Volume Tier 1 | $890.00 | 50,000 | $0.019 |
| High Volume Tier 2 | $1,460.00 | 100,000 | $0.016 |
| High Volume Tier 3 | $2,900.00 | 250,000 | $0.013 |
Prices captured 2026-09-09 from Text Request’s public pricing page. Higher-tier plans include more dashboards and include the API at no extra cost from Enterprise upward.
Text Request pricing page, captured through a US proxy, September 9, 2026.
Text Request features
Text Request is a shared-inbox platform, not a CPaaS gateway. Key capabilities:
- Two-way business texting with scheduling, templates, and group messaging
- MMS support
- Web dashboard and reporting
- REST API (add-on on Basic, Starter, and Corporate; included on Enterprise and above)
- No email-to-SMS, SMPP, or short codes
It integrates with Angi, Clio, HubSpot, Mailchimp, QuickBooks, Zapier, and 15 other platforms. The API reference is not publicly browsable; developers must request access via a contact form.
Text Request reliability and compliance
Text Request’s public status page shows 99.94% measured uptime on the Core Connectivity component over the trailing 90 days. This is not a contractual SLA, its Terms of Service disclaim uninterrupted or error-free service and cap liability.
The platform routes messages through Twilio and Bandwidth. Compliance certifications include SOC 2 Type 2 with an audit report available on request. A HIPAA-compliant account with a signed Business Associate Agreement is a $50/month add-on. A2P 10DLC registration and toll-free verification are managed by Text Request and included in every plan. Short codes are not offered.
Text Request support
You can reach support by SMS, live chat, email ([email protected]), or by calling 423-218-0111 (US). Every plan comes with a dedicated support representative. The public help center at help.textrequest.com offers step-by-step articles on 10DLC registration, billing, and other topics. Text Request does not publish live-support hours, and the “24/7/365” wording on the homepage refers to documentation access, not staff availability.
Text Request alternatives
- Skipio
A shared-inbox platform focused on relationship and follow-up automation, a differentiator from Text Request’s more general feature set.
- Textline
A direct team-inbox competitor with comparable small-business plans. Readers evaluating Text Request’s $59.99 Basic tier would naturally shortlist Textline.
- Heymarket
A multi-channel team inbox (SMS, WhatsApp, Instagram), useful contrast for businesses needing channels beyond the SMS and MMS that Text Request provides.
Text Request verdict
Pros 1. Support is included on every plan, with a dedicated rep, no upsell. 2. 4.5/5 from 469 Trustpilot reviews (58 in the last 12 months) as of 2026-09-09. 3. Staff handle A2P 10DLC registration and toll-free verification for you. 4. SOC 2 Type 2 certified, with a HIPAA-compliant account option (BAA available). 5. REST API available (add-on on lower plans or inclusive from Enterprise onward).
Cons 1. A 4.5× price spread: $0.058/text on Basic vs $0.013/text only at $2,900/month. 2. No contractual uptime SLA, the 99.94% is a measured status-page reading. 3. API costs $50/month extra below Enterprise, and the reference is not publicly browsable. 4. Not a gateway: no SMPP, no email-to-SMS, and no short codes. 5. “Cancel anytime” marketing exists, but the Terms deny prorated refunds.
Who it suits Text Request fits small-to-mid US service businesses, home services, healthcare front-desks, legal, real estate, that need a simple shared inbox with two-way texting, scheduling, and managed compliance. At 1,000-6,500 texts per month, Basic through Corporate ($59.99-$295/mo) keeps you inside your allowance.
Who it does not High-volume programmatic senders who need SMPP, email-to-SMS, short codes, or a self-serve API will find those capabilities unmet or locked behind Enterprise pricing ($575+/mo) with no public docs.
Frequently asked questions
Does Text Request have a free API?
No. API access costs $50/month as an add-on on Basic, Starter, and Corporate plans; it is included only from the $575/month Enterprise tier.
Is Text Request’s uptime guaranteed by a contract?
No. The 99.94% figure is a rolling 90-day measurement on its public status page, not an SLA, the Terms of Service disclaim uninterrupted service.
Can you get a refund after canceling mid-cycle?
No. The Terms state customers “will not be eligible for a prorated refund” for the current billing period, despite marketing that says you can cancel anytime.
Does Text Request support short codes?
No. It offers only 10DLC long codes and toll-free numbers; short codes do not appear on any pricing, features, or compliance pages.
Is HIPAA compliance included in every plan?
No. A HIPAA-compliant account with a Business Associate Agreement is a $50/month add-on that requires manual setup by Text Request staff.