Summary Of Podium Findings

Podium is suited more towards medium to larger US companies looking for features and not just the cheapest bulk SMS provider. While Podium may not be the cheapest SMS provider, they provide competitive SMS marketing solutions as well as additional marketing features such as review management.


Podium sms service
💻 Demo Account:Yes
🏢 Head OfficesUtah, USA
📅 Founded1993
⭐ Reviews4.6/5 – 1,359 reviews
↔ Service Level AgreementYes with 99% uptime
💰 Price Match GuaranteeNo
📊 Fixed Number:Included

Podium offers premium features at a fair price

Our review of Podium has found that unlike traditional SMS providers Podium offers all-in-one pricing which includes a range of their services bundled. This includes their online review service, text-based website chat, and payment processing (discussed later).  Below shows their three pricing tiers rates which are reduced by 21% on a yearly plan.

Podium prices start from $289 a month for up to 1,000 contacts and up to 3 team members, increasing to $499 a month for unlimited contacts and unlimited team members, to their professional plan priced at $649, which includes unlimited contacts, unlimited team members as well as personalization options, automation services, and multimedia marketing features.

Podium Pricing

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Users can try Podium for free on their 14-day trial, followed by month-to-month or annual subscriptions. Podium is available on both mobile and desktop and can be integrated with many other apps such as Salesforce, ServiceTitan, Tire Guru, CDK, and Yext.

Our Rating

The overall rating is based on review by our experts

Value For Money
9 / 10
10 / 10
10 / 10
9 / 10
10 / 10
Customer Service
10 / 10

Podium’s SMS & Marketing Features 

Podium offers a myriad of features perfect for any business looking to leverage leading-edge SMS and Digital Marketing features.

Podium offers features in three areas:

  1. Growth – Reaching new customers and keeping them engaged with reviews, webchat, and text marketing
  2. Communication – Integrating all channels and customer communications in one place through inboxes, contact management and video chatting
  3. Payments – Collection of digital and in-person payments via custom payment solutions built for Podium customers.

Whether you reach your customers via Facebook, Google, Instagram, or SMS, Podium centralizes all your communication into one inbox. You have access to complete conversation history with automated AI grouping. Podiums webchat differs in the market as it allows companies to collect a name and phone number before the conversation even starts – great for lead generation!

Podium gives businesses the ability to tie customer reviews to their messaging function. Whenever a customer uses the site, they can be sent an automated review invite to complete a review in only 30 seconds.

According to Podium, its customers typically receive 20 reviews per month and experience a 6% increase in revenue as a result of using the review function.


Podium Essential Features

  • Capture online reviews instantly
  • Use a text-based web chat
  • Easy to use text marketing
  • Simple & Secure Payment Processing

Podium Standard Features

  • Personalized Setup & Onboarding
  • Numerous App Integrations
  • Customizable Web Reporting & branding
  • Automated Review Invitation

Podium Professional Features

  • Task Automation for workflows
  • Advanced Payment Options
  • Automated Personal FAQs
  • Multimedia Marketing Messages


Podium delivers powerful web-based SMS and Marketing services including review, chat, email, and SMS capabilities available for integration across several popular platforms. They also offer SMS reply features including e-mail to SMS replies.

Reliability & 24/7 Customer Support

When you sign up to Podium you become seamlessly connected to a group of dedicated support representatives, something that is reassuring for those who may have questions about how to best leverage Podium’s leading-edge features.

Staff is available for contact via text message, online form, phone, or email.

Another big advantage of using Podium is its reliability measure. Their reliability is reassured through a 99% up-time service level agreement guarantee. Very few US SMS providers can confidently state this point. Therefore, larger American businesses trust Podium to utilize their SMS, marketing, and payment features through API feeds into their various marketing platforms.

Podium customer support features:

Step By Step Onboarding
Podium’s simple step-by-step onboarding experience walks you through your every need and helps you grow your business.

Phone & Chat Support
Whatever your need or question may be, Podium staff is available to respond via phone or chat.

Documentation Training
No matter if you have questions or just want to up-skill, Podium has an extensive resource center with videos and articles to help.


Learn More >>

Podium’s Reputation & Reveiws

Podium is extremely transparent with their features and systems and are a supportive provider who offer assistance via phone, webchat, video chat and email across the globe.

With their impressive range of features and support, our review of Podium compared to other SMS Gateway providers in the United States finds Podium to be a extremely reputable, reliable and trustworthy provider – hence why they have over 150,000 users and a 4.6/5 star average among thousands of reviews, it is no surprise that American businesses trust Podium.


About SMS Gateway Comparisons

SMS comparison was created to compare text messaging services, prices and features offered by leading SMS gateway providers. This website was developed by a group of independent SMS practitioners who now do not work with any of these companies reviewed on this site.

The team of reviewers appreciates the need to enable businesses to understand and review the options available when wishing to engage in mobile marketing communication. The information provided is simplified and placed in a comparative table format to provide key information on various selection criteria.


The information presented on SMS Comparison may be updated by the SMS gateway providers without any notice in advance. Therefore, if you find inaccurate data, please notify the authors so that changes can be made promptly. This Comparison Table is provided free of charge although there may be a commission requested from the provider if you contact them and engage their services.

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