Business SMS Service Provider Comparison

Business SMS service providers enable small, medium, and large American corporations to send mass text messages to targeted mobile phone numbers for successful SMS marketing campaigns. SMS marketing providers offer two-way communication, short code messaging, MMS capabilities, and much more.

Top 8 Business SMS Service Providers

Below are the best large volume business SMS service providers in America for 2020:Best SMS Business Service Providers In USA 2020

  • Clickatell – Best Premium Business SMS Provider
  • ClickSend – Best SMS Gateway Service
  • Burst SMS – Cheap SMS Messaging
  • Trumpia – Email To SMS Provider
  • SlickText – SMS Marketing Features
  • Twilio – SMS For Large Businesses
  • Skipio – SMS For Small Businesses

SMS Provider Reviewed

Features Clickatell ClickSend BurstSMS Trumpia Slicktext
Overall rating
8.5
9.5
9
7.5
8
Price (out of 5) 3 4.5 4.5 4 2
Tools (out of 5) 4.5 5 4.5 3.5 4
Trust (out of 5) 5 5 4 2.5 3.5
Customer service (out of 5) 4.5 5 4 4 4
Years founded 2000 2006 2007 2006 2011
Listed or Private company Private Private Private Private Private
Head Office California, United States Perth, Australia Sydney, Australia California, USA United States

Pricing

Price per sms Clickatell ClickSend BurstSMS Trumpia Slicktext
  • >250K+
  • >100K+
  • >10K+
  • >2000
Payment mode Custom Pricing Plan Prepaid & Invoice Pay-as-you-go Monthly Plan, Pre-Pay Monthly Plan, Pre-Pay
Price match
Set up fees
Monthly fees N/A
Feature Clickatell ClickSend BurstSMS Trumpia Slicktext
Payment methods Custom Pricing Plan Credit Card or Direct Debit Pay-as-you-go Monthly Plan, Pre-Pay Monthly Plan, Pre-Pay
Payment mode Credit card or direct debit Prepaid & Invoice Credit card or direct debit Credit card or direct debit Credit card or direct debit
Price match
Set up fees
Monthly fees N/A

SMS Functions

Feature Clickatell ClickSend BurstSMS Trumpia Slicktext
API for Developers
Software needed
SMS Gateway API API API API API
2-Way SMS
WebSMS
Email to SMS
Carriers Global American & Overseas Global Global Global
Dedicated number
Inbound SMS
Free
Money back guarantee

Reliability

Feature Clickatell ClickSend BurstSMS Trumpia Slicktext
Global coverage
Gateway uptime 99%+ 100% 99.99% N/A 99%+
SLA guarantee
Spam compliant
Security and Privacy policy

Customer care service

Feature Clickatell ClickSend BurstSMS Trumpia Slicktext
Free trial
50 Free SMS
Phone support Yes
Yes Yes Yes
Email support
Support hours 24/7 24/7 24/7 24/7 24/7
Reviews 4.6/5 - ‎90+ Reviews Trustpilot = 4.4/5 - 876 reviews Trustpilot 41/2 stars – 121 reviews 4.3/5 - ‎51 Reviews 4.9/5 - ‎33 Reviews

Overall

Features Clickatell ClickSend BurstSMS Trumpia Slicktext
Overall rating 8.5 9.5 9 7.5 8
Visit Site Visit Site Visit Site Visit Site Visit Site

What Is A Business SMS Service Provider?

American business SMS service providers make it possible for corporations of any size to partake in personal, two-way communication with target audiences, whether this be customers, employees, or stakeholders. SMS providers can be separated into premium and cheap companies, who both offer a range of SMS features, services, and protocols. The best SMS business service providers are compared and analysed throughout this website.

It is important that a business understands the regulations around mobile marketing, such as privacy policies, and getting audiences to opt-in, before engaging with in such communication channels.

SMS Marketing Benefits

Clickatell Is The Recommended Premium Business SMS Provider

Clickatell is one of the world’s largest online bulk SMS gateway systems with 819 networks across 221 countries. Our comparison of the leading text messaging service providers found the premium provider offers the best value due to:

  • They offer the low prices for business texting solutions
  • They have 24/7 customer support and local support from California
  • They cover all leading mobile network providers including Verizon and T-Mobile
  • They offer the ability to integrate their SMS campaigns with other channels such as social media
  • They offer two-way SMS messaging through a mobile app, computer, or tablet (applicable for both Android and iOS devices)
  • Mobile apps can then be integrated with other workflow systems such as Zapier to help automate messages for large businesses
  • They offer real-time SMS reporting including up-to-date message delivery statuses (including open rates and response rates) which can be exported to Google Sheets and Excel
  • They offer phone number cleaning services which eliminates inaccurate numbers such as landlines
  • They have multiple cost-effective payment options such as PayPal or credit card
  • They offer automated messaging for effective SMS campaigns including drip campaigns
  • They offer multiple protocols/interfaces through an efficient SMS API and rest API

To learn more about Clickatell’s SMS messaging services, visit their website below.

Visit Clickatell >>

 

Clickatell is one of the world’s oldest business SMS provider with over 10 years experience.

Clickatell delivers carrier-grade business SMS solutions solutions that are used by by more than 13,000 businesses, government and SME customers and application developers across the world.

A less favourable side of the Clickatell service is their credit validity of 120 days. They also charge a $30 initial fee, plus $10 monthly fee for a dedicated virtual number which is high for the industry. That said, this cost is minimal compared to the savings experienced from their lower prices.

Another reason Clickatell was chosen as a recommended provider was the ease of use when it comes to their campaign system which includes ensuring messages are anti-SPAM compliant. They also have a list cleaning service as standard which cleans a SMS contact list when its imported and can reformat numbers when they are in different styles. They also have an auto-opt out for their clients with free access to their pool of shared virtual reply numbers.

High Volume Customer?

If you’re looking to send mass SMS volumes (over 500,000) then you may want to consider Burst SMS. Their 500,000+ send rate is 4.1c which is significantly lower than the other premium SMS business providers. They also have a lower dedicated virtual number price of $25 per month and a longer credit validity of 1 year. You will be sending through a hybrid gateway if you elect the lower priced SMS, however Burst also offer a premium, direct to carrier service at a slightly higher price per SMS.

Visit Burst SMS’s website below to learn more about their business bulk SMS service.

Visit Burst SMS >>

 

Comparing Premium vs Cheap Providers

Most USA businesses are used to high quality mobile telecommunication providers such as T-Mobile, Verizon, or Virgin Mobile. These networks cover most of America and send SMS messages within seconds. However, a lot of cheaper business SMS platforms don’t use these networks though due to their higher delivery fees. Instead, they will use grey or hybrid network routes which are often based overseas. These networks still have a relatively high deliverability but messages can be delayed by minutes to hours, and have limitations when it comes to large volumes and in some cases may have a failure to deliver.

Global mass text message

Premium SMS Gateway Providers

Businesses that require their text message marketing messages to be delivered instantly and reliably, should consider engaging with premium mass texting service such as Clickatell or Bulk SMS. An example of this could be a internet service provider who is required to send bulk SMS messages through a password reminder service. In these circumstances customers would need the SMS almost instantly so they can recover their password. The other key reason a premium SMS network provider should be considered is if you need 100% of your recipients to receive SMS messages successfully. If the SMS messages for example are been sent out with confidential information that the receive will urgently need, then a premium text marketing provider is a must.

Cheap SMS Gateway Providers

Cheap SMS providers are suitable for all the other business who still want reliability but it’s not as critical. A perfect example may be a dentist or another small business who is looking to adopt an SMS reminder service for his/her customers. In these circumstances the reminder text messages are important but if they are delayed by a few minutes or if 1 out of the 1,000 SMS text messages were not delivered to the chosen mobile number, it wouldn’t have a real impact. The price differences between using a cheap SMS company vs a premium one (especially for low volume clients) will be substantial so a business must weigh up whether it is necessary to partake in a premium provider if they are not required to send large volumes of bulk text messages daily. For cheap SMS providers, inbound messages are always free, whereas premium providers often charge a fee for cell phone replies. Additionally, some cheap providers even offer toll-free SMS.

reminder text message USA

So the key elements to always remember are:

  1. Does the SMS message need to arrive to the recipient immediately?
  2. Do I need 100% deliverability of the SMS messages?

If either of the above messages are a yes, then it is recommended that the business engages with an SMS provider that uses premium American SMS networks. If on the other neither are critical (which doesn’t mean they are not important) then an SMS provider that uses a grey network could be a better option. Therefore, SMS marketing can be the most effective communication channel out there, however choosing the best SMS messaging platform for your business will depend on the business’s individual SMS needs.

To learn more about SMS marketing and how it can benefit USA businesses in 2020, discover our SMS marketing guide below.

 

SMS Marketing Guide >>

About This Business SMS Provider Comparison

SMS Comparison USA was created by a team of experts who have worked within the SMS sector and understand the difficulties faced comparing SMS companies and plans. The American couple no longer work with any SMS provider and have made these comparison tables using the information provided by the American SMS providers website.

When it comes to premium business SMS providers, eight were considered in the original comparison table but three were not included based on their lack of pricing detail (such as Message Media), poor deliverability statistic information and/or customer service.

As the information on the table above comes from the authors viewing the providers websites and then copying key information, the information should only be used a guide as prices and features may update by the SMS providers website without warning. If you find any information on the table above or this website to be out of date or incorrect, please use the contact us form and changes will be made quickly.

Contact Us

 

We take your privacy and don’t ask for and of your personal details on this site. Instead, all comparison tables are provided for free and a commission may be provided from a provider’s site if you click through to their website and engage with their service. There are no other forms of advertising on this site and the authors have made price and key features the elements that have led to the recommendations made on the site (not any commission levels).

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